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2015
Very good 7.9
Based on 6137 reviews

Recent customer comments

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Very good



based on 6137 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.5
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.5

Thomas R.
United Kingdom
August 19, 2014
Excellent location
Staff, location, swimming pool
Very pleasant staff with good staff. The hotel is showing its age a little, but a high standard none the less. The lifts were a pain. Narrow entrance with a card reader at entrance causing congestion.

Koo H.
Singapore
August 19, 2014
My stay in Melia Kuala Lumpur
Location, location and location
There was no delicated queue for check in, staff are not attentive and observant enough to assist the person who came in first and take on anyone who just went to them. This is not fair for those who were already waiting and people just cut the queue. Waited for more than 30 minutes before we get our turn and keys to the room. Beds are soft and the rooms are near to the main road and it is very noisy even during the night. There is no standing shower in the bathroom which make bathing the kids tough. Bathroom is pretty small and layout of the sink is not well planned. Water get flow to the floor and make the flooring extremely wet and my gal slipped and fell. Air condition does not work on the first night and it get extremely cold on the second night. Approached the staff to get assistance for cab but got ignored. Service is bad.

kowi E.
Singapore
August 18, 2014
Great location
Location, shopping and food
First time staying in Melia and overall was above average. Room and washroom need some upgrading...great location for shopping and food...strongly recommend if u r shopping in Bukit Bintang area

firas F.
Iraq
August 18, 2014
good
Breakfast quick service and cleanliness
good

Izwan S.
Singapore
August 17, 2014
Overall decent, but service could have been better
Location, Convenience, very friendly and helpful porters
Overall it was alright but could use a major improvement Receptionist and kitchen staff need to improve in their services. Breakfast was so-so. Room was checked out on the system before the actual timing, resulting in interruption of wifi. Response time not great, no sense of urgency to attend to complain. First and last time I will stay at this hotel.

Yap J.
Malaysia
August 17, 2014
good location
location, dining, shopping

GOH M.
Singapore
August 17, 2014
MELIA
CONVIENENCE,EASILY ACCESS BY TRANSPORTATIONAND EASY TO LOCATE
QUITE DISAPPOINTING. NO INSTANT HOT WATERS FOR BATHING. ASK TO RUN THE WATER FOR 15 MINS BEFORE YOU CAN HAVE HOT WATER, RIDICULOUS.

KAM F.
Hong Kong
August 15, 2014
goog location resonable price
good breakfast safe and convenient

mansor M.
Malaysia
August 15, 2014
take note of the endorsement your parking ticket
location, location, location !
as always, our stay was greeted by friendly staff, friendly service and a comfortable room. the only issue doesn't involve the hotel directly - if you drive, after paying your parking fee, take note of the payment time printed out on it. as what happened to us, the time was printed as much earlier; meaning we "lost" the "15-minute to leave carpark" rule. got stuck at the exit barrier won't go up. parking attendant (3rd party contractor) wasn't even in her booth. also, the car behind us already getting impatient. hotel staff had to call her over (thankfully the parking contractor's office is just beside the hotel). wasted 10 minutes to exit - and not even our fault ! thumbs down to the faulty parking machine and the irresponsible attendant for leaving her booth.

mansor M.
Malaysia
August 15, 2014
got upgraded room !
location, friendly staff, cosy room