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2015
Very good 7.9
Based on 6165 reviews

Recent customer comments

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Very good



based on 6163 reviews
  • Cleanliness 7.8
  • Facilities 7.5
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 7.7
  • Food/Dining 7.5
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Binh K.
Vietnam
August 04, 2014
good but nothing special
location, restaurants
Overall the stay was smooth and pleasant. I was impressed that the restaurant has reasonable-price dishes and the food was quite delicious.

Pan H.
Singapore
August 03, 2014
Ideal Location
Location , room cleaniness and the wifi network
The hotel is doing fine, room is clean upon check in, staff well train, near all major shopping centre, especially the wifi network is fantastic. Thumb Up!!

Shahraziman S.
Malaysia
August 02, 2014
Good affordable hotel
Close to shopping mall, monorail nearby, lowyat!
Good, more than what we expected.

marliyani S.
Indonesia
July 31, 2014
big room, clean, strategic location, free wifi
big room, clean, strategic location
Excellent

Lai C.
Malaysia
July 30, 2014
Stay with value price
nearby shopping, room comfortable, good environment
This my second stay at Melia KL, staff helpful & nice. Every time when you walk-in to the lobby, you can feel the staff are kindly & welcome to you.

Mohamed N.
Maldives
July 30, 2014
Great location
Great location, Fast WiFi, Next to monorail station
The positives: 1) Great location; situated in the city center, close to major shopping centres like Berjaya Times Square, Sungei Wang, Low Yat Plaza, Pavilion, Lot 10, etc. There are a lot of good food outlets all around this area and inside the malls. 2) There is a monorail station just outside the hotel which allows you to get around the city very easily. 3) High speed Internet - the best I've personally experienced at a hotel, with speeds above 1Mbps. 4) Great bed; a comfortable king-sized bed. The negatives: 1) The decor needs an upgrade / refurbishing. 2) Bed bugs; we had a case of bed bugs during our second night - informed the reception, but the receptionist shrugged it off saying they will take care of it (it was almost as if she didn't know what bed bugs were or did not believe us). But the next night again we saw some bed bugs; this time I took a couple of bugs in a tissue and showed to the receptionist. This time they immediately changed our room - upgraded us to a room on The Level floors, with complementary breakfast. 3) No Muslim-shower (bidet shower) in the bathroom. 4) There was a good TV in the room, but with a very few international channels. Overall: Apart from the issue of the bed bugs, we enjoyed our stay at the hotel. Definitely would consider staying again - mainly due to the great location.

chua N.
Singapore
July 29, 2014
very good hotel
good location, 4 star hotel, cheap carpark rate
excellent trip :)

Terry T.
Singapore
July 29, 2014
Location great , staff friendly and helpful
Gym , Lounge happy houors , location
Was OK , location great but staff at counter check in very slow maybe need more staff at counter during peak check out time

Jason C.
Australia
July 29, 2014
Great Hotel
Service for the Level was great. Room great and clean
My stay here was great as I have stayed many times here. The only problem was I complaimed about the air conditioning that it was hot in the room and nothing was done about it so I had a very restless night as it was to hot.

Vladimir M.
Serbia
July 28, 2014
Melia Kuala Lumpur
Location, breakfast, staff
Hotel is in a desperate need of renovation. Rooms are very old, there is no air ventilation in the rooms, not even in the smoking rooms, refrigerators do not work well and are locked for the temperature that does not cool drinks at all. Internet is limited to two devices per room, as they say, but in practice it only works for one device, as once is logged in, the other automatically logs out, so if you are sharing a twin room, you will not be able to use the internet at the same time with your room mate. Not to mention, that business travelers often use more than one devise per person- at least phone and laptop, so I do not understand this limit. Overpriced for the quality and services they offer.