arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type

based on 1568 reviews
  • Hotel Condition/Cleanliness 6.7
  • Facilities 5.8
  • Location 7.2
  • Room Comfort/Standard 6.9
  • Staff Performance 6.9
  • Value for Money 6.7
  • Food/Dining 6.4

6 Wee L.
August 11, 2015
Overrated hotel
Close to nature
Gotten a chalet for my stay. Room was old and needs a total revamp.

7.7 Muhammad A.
August 11, 2015
Everybody must try
Good Service, Nice View and Clean

6 NUR A.
August 10, 2015
poor food choices and do not match the 4-star hote
hotel condition, strategic location and room comfort

4.7 Teng I.
August 09, 2015
Nice enviroment
Small rooom, No maintainence, look old
I was little big disappointed for this hotel. That give me small room even i has request add aditional bed at my room before staying. Actually to plan bring children going The mines water land. But has closed long times ago.

8 Jin C.
August 06, 2015
4th time but things are a little downhill now
Location, Location, Location
The only saving grace for this hotel is its proximity to The Mines Mall. Other than that, this is pretty rundown. I was given the chalet and in my opinion, the hotel rooms are much better actually. Nonetheless, the stay was very pleasant, breakfast was good, staff friendly and the rooms clean. If not for the business activity in this area, I would have chosen another hotel. But, with The Mines just next to it, I can't complain. I hope they seriously consider upgrading their interiors.

5.3 Kim T.
August 05, 2015
Experience In the Mines Wellness
Locaation walking distant to Mines shopping. Easy accessibility to food and daily stuff. Lot of green view plus a man made pool.
there was only 1 or 2 front service staff. Long queue when there was group tourist registered at the same time. No much food varieties in western & local section. Room is run down and air cond is not function.

7.7 mohammad A.
August 05, 2015

8.7 mohammad A.
August 05, 2015

2.3 Navin K.
August 04, 2015
Utterly crap
The timber facade (lobby)
Absolute crap. Would rather travel to the KL...than to stay here. Hotel to be avoided.

5.3 Say N.
August 02, 2015
Very bad location and but cheap price
Noisy live band at night, but staff friendly