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Excellent 8.4
Based on 3396 reviews

Recent customer comments

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based on 3396 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.5
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 8.2

February 15, 2016
pleasant stay
good location, clean and comfortable room
Overall ok except that the room mini fridge is not working well and the air-con is too noisy with auto cut off

Thomas S.
February 14, 2016
Nice & Pleasant Stay at the Hotel
Located next to the shopping mall and food places
I had a nice and pleasant stay at the hotel. I would love to come by again the next time.

Teow A.
February 12, 2016
Good location, good breakfast
Room is nice, many varieties for breakfast

Sharon F.
February 11, 2016
Enjoyable stay
Comfortable rooms

Sharon F.
February 11, 2016
Facilities & service
Driveway leading down to basement carpark too narrow for cars to manoeuvrer. Sanitary bags (provided as toiletries tray) in room not being replenished automatically.

Harry G.
United States
February 11, 2016
Five Star Service Is at the One World!
Service, Relaxation, Location
From being greeted by a friendly and helpful Concierge team upon arrival, to the very professional check-in process by experienced and smiling counter personnel, to being shown to a specious, well appointed and very clean room AND experiencing this type of consistent service product during our one week stay, was extremely satisfying. ONE WORLD is a true Five Star hotel, where quality service is in abundance and never needed to be requested. The staff in all departments appeared to actually enjoy working in the hospitality industry and were all fluent in English. One unique service was the Hotel Operators ability to give assistance, no matter the nature of the call. While other "Five Star" hotels where I've stayed offer this type of "one call service" (and simply transfer your call to the appropriate department), the ONE WORLD operators really do provide this "one call service". For business guests, the Hotel Business Center is a full service business center, with professional personnel that understood the nuances of my requests. For Shoppers, the Hotel is connected to a huge shopping complex with an array of international stores and a "bazillion" local and international restaurants. For my fellow Golfers, the KL Golf & Country Clue is a stones through from the ONE WORLD. (KLGCC is where the PGA and LPGA hold their annual tournaments in Malaysia.) Be sure to mark ONE WORLD as a "Favorite"!

Seemanti M.
February 11, 2016
Best stay in KL
Clean, near shopping mall, good food
Best experience in KL s far. i love the big beds and hotel being a link away

Seemanti M.
February 11, 2016
luxurious stay
Clean, good food, value for money
comfortable big beds

Kevin H.
February 10, 2016
Poor housekeeping
Accessibility, amenities, shopping
Very pleasant. Convenience for shopping. Housekeeping need to be more attentive e.g. arranging hotel slippers properly and cleaning dust from areas less assesible.

Najmuddeen Z.
February 10, 2016
Perfect accomodation for our visit to Kidzania during the CNY break.
Hotel provides a shuttle service to and fro Kidzania. 1 Utama shopping centre was right below the hotel and was big and adequate enough for our meals and shopping needs. Kid had fun in the pool too. Breakfast spread was sumptious.