Back to hotel info

Recent customer comments

Filter by traveler type
Very good

based on 8575 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Paul K. from United Kingdom
Stayed 5 nights in December 2014
great, but not 5*
location, room size, quietness
Stayed for 5 nights. No issues. Just a few minor bits of updating needed. Shop/cafe was hardly open.
Reviewed December 26, 2014

Ong H. from Malaysia
Stayed one night in December 2014
Nice and comfortable room
Nice and comfortable room
Reviewed December 26, 2014

Edwin L. from Singapore
Stayed one night in December 2014
Big rooms, nice tub, friendly staff
Overall great experience
Reviewed December 25, 2014

Sze G. from Malaysia
Stayed one night in December 2014
Five stars???????????????
location, location and location
Check in time is 2pm. Arrived at 2.15pm and was told that the room is not ready. Was asked to wait in front of the reception for 15mins and there is no place to sit in the lobby. Room is spacious but with kitchen cabinet which is not useful for those who didnt cook. Wait, do we cook in hotel room? Over-rated for 5 stars. The only good thing is the location. And perhaps wifi.
Reviewed December 23, 2014

Zayim R. from Singapore
Stayed 2 nights in December 2014
Pacific Regency a traveller's choice
Comfort, convenience and good customer service
My stay in Pacific Regency was probably the most memorable stay in KL. We were given a free upgrade and the staff were very friendly. It surely felt home, and a perfect room to re-energize and get a good rest. Would definitely return there on my next trip! Thanks Pacific Regency.
Reviewed December 23, 2014

Man C. from Hong Kong
Business travelers
Stayed one night in February 2014
overall is good
nice environmental , good staff & location is quit
Reviewed December 23, 2014

florian H. from Germany
Solo travelers
Stayed 2 nights in February 2014
Good stay
Clean, Location, value for money
Reviewed December 23, 2014

Melvin C. from Malaysia
Families with young children
Stayed one night in May 2014
Overall is ok.
Large room. clean and tidy.
Reviewed December 23, 2014

JU J. from South Korea
Stayed one night in December 2014
Not 5 star hotel
Unqualified staff, a disgusting smell was coming from the drains. Even though i tried to check in Premier room on the reception, Female staff provided only the room number without any information, so i went by the other wing due to wrong lift. I thought there was only 1 side lift, however i realized there was the other lift in order to reach Premier room. Finally i reached the 'Premier' room, a disgusting smell was coming from the drains. The staff did not use Business English even(They don't know 'Could, Would, Please'). I can say Female staffs are not qualified absolutely and the hotel is not 5 star hotel. Please stay the other Hotels, if you don't wanna mess up your journey
Reviewed December 22, 2014

sunil K. from India
Stayed 3 nights in December 2014
Value for money
room, location and food
it was a perfect stay with very good room and facilities perfect location and good food also
Reviewed December 22, 2014