arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 8534 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Lieu J.
Malaysia
December 06, 2014
great hotel
near to town
Excellent

Riyan F.
Indonesia
December 06, 2014
pleasant enough
cheap, comfort enough, near main area
the interior for 5 stars is not amazing maybe cause it is old hotel but at least the service still good

Ee L.
Malaysia
December 05, 2014
Tremendous hotel with nice staff
Location and night view
Memorable and will come back again

Michael D.
Australia
December 05, 2014
Disapointing
Location, location, location.
Disappointing. Received a smoking room and floor despite requesting NON smoking and staff were not particularly interested in rectifying the problem. Whoever designed the lift system must have been intoxicated ... it's totally confusing. The only bar is outdoors by the pool and if you are not dressed in swimming trunks it is far too hot to enjoy a drink.

nurhamiza M.
Malaysia
December 05, 2014
Great value for money
room, facilities and location
It was a great stay. the room is great with a stunning view of KL city. The location is perfect and great value for money, that's for sure. However, the lobby does not really portray the luxuriousness of the hotel. I'm also a bit disappointed with how some of the staff treated a "normal-looking" guest like me.

Sham A.
Singapore
December 05, 2014
worth staying
Class hotel,good food,very convenient....
Very good...

aswadi A.
Malaysia
December 05, 2014
fantastic
big room
Overall very good.check in smooth.big room/suite.definitely will come again.

Lee C.
Malaysia
December 05, 2014
The room is big but is kind of old.
Location, easy access to KLCC and good services

Mohd H.
Malaysia
December 04, 2014
Moderate
Nice, cool, relaxing
Overall my stay was OK. Housekeepers are polite. Concierge are very helpful too. Only the frontline @ reception counter need to be upgraded. Less friendly.

Robin C.
Singapore
December 04, 2014
I will never come back!
bed and room is great!
This is my 3rd time staying with them. Had a very pleasant stay for the 1st and 2nd time. Everything was great. But the 3rd time was a nightmare. ! Long story short. 3 December 2014 at about 1am. I call operater to inform them water was very dirty. Waited 1 hour, nothing was done. Called again and they send someone up to check. They can't find any fault and blame the lighting of the bathroom making the water look yellowish. So we requested for some mineral water for us to brush our teeth and go to bed as we are checking out early next morning. But the reception Indian lady with a big mole was very rude. In a inpolite way saying that we can only provide 2 mineral water. And u need to pay for extra. And per bottle was RM12. At that moment I'm quite pissed off with her attitude. She even said "don't shout at me" which I didn't even shout at her. We are already pissed because it takes about 2 hours for someone to be send to check the fault. And with such attitude of that Indian lady.