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Recent customer comments

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Very good



based on 8584 reviews
  • Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for money 8.2
  • Food/Dining 7.1
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Brendan G.
Mauritius
September 03, 2014
Unfriendly front desk staff
Room, roof top bar
Unfriendly front desk staff, ruined my stay!

Mohamed H.
Maldives
September 03, 2014
centrally located
close to city centre, restaurants and KL tower
The room was not at all clean, very dusty and not maintained.

Kwan L.
Singapore
September 03, 2014
Overall Impression - Fair
The suite is provided with a good kitchen for warming food and cooking simple meal. Large bed and plenty of cardboard space. Friendly reception staff and porters
The hotel only has a simple restaurant that is mainly catering to diners from nearby office staff. Good value for a large suite.

Yihua J.
China
September 03, 2014
Stay in the new wing!
Spacious, cleanness, quietness.
There are very opposite comments for this hotel, after the stay, I guess the reason is which wing you got. I checked in first the old wing, spacious but bad smell and old furniture, plus a very noisy aircon, which is unbearable for me. After asking several times, I got a room in the new wing, then it has almost everything you would expect for a comfortable stay! The hotel location is very downtown, but not that near to everywhere. It takes 15-20 mins to twin towers, and 10-15 mins to Jalan Alor by foot. This hotel can be a very good choice for young couple and travelers, if you stay at the new wing.

eugene S.
Singapore
September 02, 2014
very poor service, room not ready at check in time
location and room cleanliness are the only good thing
the servicing is very poor, we have make a request for early check in and on the actual day we arrive at 1220pm and was told the rooms are not ready and we be ready at 2 pm the standard check in timing. but at 2:30 pm only 1 rooms is ready and we are told the remaining 2 rooms will be ready by 3pm(1hr late) at 3:10pm both room are still not ready. only at 3:30 pm are the rooms ready but not as our request. we request for a queen and 2 twin but will given 2 twin for both rooms. only manage to get our room ready @4pm.

Krishanth N.
Malaysia
September 02, 2014
Great location
location, parking, friendly
well accommodated. changed room cause of leaking floor. no issues and all was done with no issues. friendly staff

SITHIPORN T.
Thailand
September 01, 2014
Nice stay in KL
Just opposite KL tower, spacious room, good view from the high floor
All staffs are very nice and helpful. The room is a little dusty. The bathroom made me feel upset because I thought that the superior room should have a bathtub as I read from agoda. The hotel is quite far from monorail even I can walk but it takes a time and tired for traveling. Anyway the others are very good. The bed is comfortable, wifi is fast and effective. If you have time to enjoy walking and relax in the park, this hotel is a good choice for you.

Sin T.
Singapore
September 01, 2014
Good
Staffs are courteous, location are okay, room are clean
My stay is okay, do not have much issue.

Wang W.
Singapore
September 01, 2014
Nice clean room
Great hotel stay
Great hotel stay but location not that good

Ganesan D.
Malaysia
September 01, 2014
Can be better
Good staff, good location
The hotel Can be better. Air cond. was not cool. it was likely around 26/27 celcius. technician came around 12 midnight to fix it but still not cool. gave me another room next day, still same problem Breakfast choices certainly can be much better