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Recent customer comments

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Very good



based on 8526 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Deepanjan K.
India
July 30, 2014
Quick getaway
Spacious room. Clean & utility provided.
Overall experience good.

CHI C.
Singapore
July 30, 2014
Good location
good location, the room is neat and big.
The room is big with kitchen even I room I booked was the cheapest room. The location is good. But the staffs at the pool were that friendly as they refused to arrange some chairs for guests.

Christian H.
United Kingdom
July 30, 2014
Nice hotel
Great room comfortable and spacious
Great room, clean comfortable, helpful staff.

Christian H.
United Kingdom
July 30, 2014
Nice hotel
Really spacious room with big bathroom
Great room, huge bathroom, comfortable bed. Hotel location great.

Christian H.
United Kingdom
July 30, 2014
Lovely, well appointed hotel let down by staff
Amazing room, bathroom was huge, comfortable bed.
First off this hotel has a lot going for it and have stayed here before with absolutely no problems whatsoever. The rooms are clean big and comfortable, the rooftop pool is fab (although the poolside bar is a little pricey) and the location is great with two major nightlife areas close by. Sadly on this occasion the hotel was a let down on the service side. We ordered room service twice-they failed to get a single order right. When you check in they pre-approve a credit card which is standard for a lot of hotels, when we went over this we were harassed to settle the bill immediately despite the fact that we pointed out we wanted the bill changing as they had failed to get any room service order right. When we said we would discuss it with the manager first thing in the morning and didn't want to be disturbed any further (we had the don not disturb sign up throughout the whole saga which didn't stop them ringing or coming to the door) we still had people knocking on the door. Eventually they reduced the bill and offered an apology but the whole episode was badly handled and has put is off a bit which is a shame as it's a nice hotel.

Kerry G.
United States
July 29, 2014
Great hotel and rooms were wonderful
Location, comfort of room and free parking
Everything was great with the exception of giving us a room that had not been cleaned and made up, then it took them forever to give us a new room, I was not impressed with the staff at the check in desk.

Kerry G.
United States
July 29, 2014
Nice Nice Nice
Location, excellent room layout and comfort, free parking
It was great with the exception of them giving us a room that had not been cleaned at the beginning and then never sent anyone up to change rooms like they said they would do. I had to go down to the lobby after 15 mins of waiting and they still were not ready to assist me. Then the second time back at the hotel I did not print out the voucher, the guy made me pull out my computer right there and the counter and email him a copy. It would have been a whole lot easier to let me go to my room and do it.

Magaly T.
France
July 29, 2014
Central Hotel
Good location, Clean Room, and good Aircond
Our stay was nice we enjoyed the swimming pool on the roof top and we also enjoyed the fact to be able to walk to malls without taking any taxi. Also the room was comfortable with a king size bed and a good airconditioning.

David N.
United States
July 29, 2014
Great Value and Location
Location, Value, and Comfortable
Would recommend this hotel. It is centrally located, close to the major attractions of KL.

Carmon R.
Canada
July 29, 2014
Great hotel
Staff, hotel cleanliness, location
We enjoyed our stay, a great experience and a lovely place to end our Malaysian holiday.