Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good

based on 8581 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1
Sort by

Noor Z. from Malaysia
Families with young children
Stayed one night in April 2016
A breeze experience for a family with 2 young toddlers
We stayed for 1 night but it was superb even for such short stay..even thought it is in the heart of KL, you can actually feel the calmer side of the city here.. 1 thing for sure, we left this hotel feeling satisfied..the management tried its best to fulfill our request, even calling our room few times to check whether we had received the baby cot..kudos to the housekeeping team..even the room service was quick and friendly..i asked for a menu that is not spicy for my kids and the staff in-charge recommended one for me.. the room was big, and spacious..we got to face the kl tower..the kids love it, especially when they got to see the magnificent view of kl tower at night.. overalla, i would recommend this hotel..everything was smooth, from the room to the staff..the staff at the check-in and check-out counter were very nice and polite..even when there was 1 guest who was a bit demanding, the staff (Farah and a guy who i couldn't remember his name) were calm and collected.. we will definitely put Pacific Regency KL in our top list of hotels in KL..
Reviewed April 18, 2016

Monica A. from Philippines
Stayed 3 nights in April 2016
We had a great stay at the hotel.
The staff were very friendly and helpful in our inquiries... The room was spacious and well-maintained. We had a great stay at the hotel.
Reviewed April 18, 2016

Sook F. from Malaysia
Stayed one night in April 2016
It's more like a 3 star hotel.. exterior was nice but the interior is a bit old.. the water kettle was rusty and dirty.. location and staff service is not bad though..
Reviewed April 18, 2016

Robert G. from Netherlands
Stayed 2 nights in April 2016
Quite good, but not great
Quite a good hotel, a little run down here and there (old furniture, broken lightbulbs, etc). With a few minor adjustments and better maintenance this place could go from good to great. The location is great, but the hotel itself seems to be only reachable by car/taxi, as it is up an hill and only served by a (car) driveway. Not pedestrian friendly!!
Reviewed April 18, 2016

Amulet K. from Malaysia
Stayed one night in May 2015
Not bad
not bad
Reviewed April 17, 2016

Naji H. from Malaysia
Stayed 4 nights in April 2016
Fabulous days
Wifi need more improvement
Reviewed April 17, 2016

Yuein G. from Malaysia
Stayed one night in April 2016
Friendly Staffs
room is bit old fashioned but clean and staffs very friendly.
Reviewed April 17, 2016

CHAN C. from Malaysia
Business travelers
Stayed 2 nights in April 2016
A hotel that is not clean at all, the management really need to look on it ,
Reviewed April 16, 2016

Sherley A. from Indonesia
Stayed one night in December 2015
Luxury at great price
Huge clean luxury room at strategic location with reasonable price.
Reviewed April 16, 2016

Anne B. from Singapore
Solo travelers
Stayed 3 nights in October 2015
4 stars on all 5 points
Booked room for hubbie. Thought it was a great place as base to walk to the squash centre.
Reviewed April 14, 2016