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Recent customer comments

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Very good



based on 8458 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Staff Performance 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Antonio R.
Italy
March 14, 2016
not a star, not even a 3 star
quietness
The hotel is very old and run down. The rooms are depressing and smelly. The night staff was very rude. I checked in at 1:30 in the night to find the zircon broken. Instead of giving me another room, they sent someone to fix it. I had to stay there in the middle of the night looking at this guy trying to fix the aircon, until I call the reception to make them realize that it would be the case to give me another room, which they did but rudely and irritated. With all the great 5-star hotels one can find in KL, there is no reason to stay in this one. First and last time.

ROBERT H.
United States
March 14, 2016
Bad breakfast, bad internet connection
swimming pool, location, staff
Our stay was fine other than having to constantly try to connect to Wifi with the password they provided. The swimming pool at the top of the hotel was very good. The breakfast was limited and just not tasty with bland instant coffee. It would be better to book a room not including breakfast and go to the restaurants around the hotel.

Samuel O.
Singapore
March 14, 2016
PACIFIC REGENCY HOTEL SUITES
location
The website looks promising, but the actual hotel is 3 star at best

Mano H.
Malaysia
March 13, 2016
Pleasant stay
Room was good

VELAYUTHAN M.
Malaysia
March 13, 2016
Value for Money
Excellent rooms. room spacious. Excellent location also.
Very nice,.

Norhaida J.
Singapore
March 13, 2016
Overall was a pleasant stay
Spacious room, good service and nice view
First time stay. Room was really spacious. View KLCC. Short getaway was really worth it. Will definitely come back.

Dave B.
United States
March 12, 2016
Good location nice staff
Location friendly staff
Good location friendly staff

Ronnie S.
Malaysia
March 11, 2016
Staff keep on talking to each other
Was trying to register in however the staff keep on talking to each other settling another issue

Ankit J.
India
March 11, 2016
Disappointing
Spacious room but very unhygienic. You can see stains all over the carpet, sofas. Just 2 hangers in the cupboard. Cistern was leaking.

Fahd R.
Canada
March 11, 2016
Good
Good