arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 8527 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Elton T.
Malaysia
April 01, 2016
My experience in Pacific regency hotel
Love the environment and faculties. Pretty disappointed on food. I forgot what's name of food I ordered. Is like burger included salmon and sandwich. The bread is over solid. I felt like eating a steel bread. It Is seemed your staff took expired food to customer. Bad behaviour.

Ravi J.
Malaysia
March 31, 2016
No bad
Air cond no cool
Good

Pasina T.
Thailand
March 31, 2016
good
good

eka S.
Indonesia
March 31, 2016
good services
place. service hospitality
Good

Mohammad R.
India
March 31, 2016
Good and value for money
Hospitality and location
Absolutely comfortable

Jean F.
Philippines
March 31, 2016
Shower head
The sprinkler choices are not working

Cheong Y.
Malaysia
March 31, 2016
GOOD LOCATION
CLEAN AND SPACIOUS

Christopher B.
United Kingdom
March 30, 2016
Great time every time
Great location, staff, room and check in were faultless

haesung J.
South Korea
March 29, 2016
ok enough
it was ok

Samihani A.
Malaysia
March 29, 2016
Excellent location but can improve cleanliness and maintenance
Stayed at the hotel for three wonderful nights. This is our third time staying at Pacific Regency. The room is wonderful but the bathroom can be improved. The drain in the shower stall doesn't drain water off fast enough so we had to experience a mini flood each time we used the shower. The toilet too has a built-in bidet that needs you to press with one hand continously while you're washing. This can be troublesome when you need to wash and clean yourself. Other than that, the stay was wonderful and we will come back again, no doubt about it.