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Recent customer comments

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Very good



based on 8526 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Kathleen C.
Philippines
March 14, 2016
Excellent Service and Good Location
The hotel is located near KL Tower and you could see the Petronas Twin Tower from the Hotel. It is also walking distance to the bus station and Train station. The staff is courteous, approachable, hospitable and accommodating specially Mr. Alex who made our stay peasant.

CHONG W.
Malaysia
March 14, 2016
Walking distance to KL TOWEL
1) good location 2) friendly front desk 3) big room

HsinYu Y.
Malaysia
March 14, 2016
good stay
spacious room, near to city, nice interior

Sonny H.
Indonesia
March 14, 2016
Best Location Best Value for Money
Really suites hotel with value for money

Charmiane Y.
Malaysia
March 14, 2016
Convenient!
Convenient Location, Good Size of Suite and Clean
Overall, a comfortable experience. We asked for a change of suite as the aircon was not cold and a female receptionist attended to it immediately. She was very professional. We went to Luna Bar and the place had remained the same for many years. The service by a Bangla boy was sadly not good. We felt that the management did not value their customers.

Norkhairunnisa Z.
Malaysia
March 14, 2016
great hotel, big and clean room but rude staff
comfortable and big room
everything is great accept for the cafe staff is rude and receptionists doesn't help that much on parking issues. breakfast buffet should be improved.

Antonio R.
Italy
March 14, 2016
not a star, not even a 3 star
quietness
The hotel is very old and run down. The rooms are depressing and smelly. The night staff was very rude. I checked in at 1:30 in the night to find the zircon broken. Instead of giving me another room, they sent someone to fix it. I had to stay there in the middle of the night looking at this guy trying to fix the aircon, until I call the reception to make them realize that it would be the case to give me another room, which they did but rudely and irritated. With all the great 5-star hotels one can find in KL, there is no reason to stay in this one. First and last time.

ROBERT H.
United States
March 14, 2016
Bad breakfast, bad internet connection
swimming pool, location, staff
Our stay was fine other than having to constantly try to connect to Wifi with the password they provided. The swimming pool at the top of the hotel was very good. The breakfast was limited and just not tasty with bland instant coffee. It would be better to book a room not including breakfast and go to the restaurants around the hotel.

Samuel O.
Singapore
March 14, 2016
PACIFIC REGENCY HOTEL SUITES
location
The website looks promising, but the actual hotel is 3 star at best

Mano H.
Malaysia
March 13, 2016
Pleasant stay
Room was good