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Recent customer comments

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Very good

based on 8526 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Marina A.
January 25, 2016
Money Value
Location, space, comfort

Jonathan T.
January 25, 2016
Convenient, average rates per night stay.
Convenient, good parking, nice view from swimming pool
the room was not as expected. old and not renovated. doesn't seem to be a 5-star hotel. more like a 4-star. king size bed is a combined of 2 single beds....too soft. alot of wardrobes but old and not so clean.

Ruud H.
January 25, 2016
We got different amounts of towels each day (stayed 5)

Kenneth W.
United Kingdom
January 24, 2016
They could not find my Agoda reservation. The wifi was intermittent. No tap in the bathroom. Only allowed 1 small hand towel per hotel policy even though room booked fro two persons.

Zain G.
Saudi Arabia
January 24, 2016
Great Location but not a 5 star hotel
Location, Breakfast/Food, Suite Size
On our first night at the hotel the AC was not working properly, at around 11PM we called in maintenance to fix the AC, according the to them it was fixed. At around 430AM we woke up because we were sweating and the AC wasn't working. After notifying and complaining to the reception we were given another bigger suite right away. Once we settled down and moved everything to the new room their were little things that made our stay not so pleasant. 1. Their was this really bad drainage smell from the bathroom 2. The bath tap was broken. Overall, I would say its a good hotel but not a 5 star hotel. Its the little things that matter, and at Pacific dont expect everything to be perfect.

January 22, 2016
Nice Stay
Close to tourist attractions.

mohamed W.
January 22, 2016
not 5* hotel
location ; some of staff are good but some other very rude
Good but we face many problems 1- the room was having smill problems from the sweage and thr resturant on the top 23 floor our room was in 22 floor 2- the room ac was not working properly 3- we ask them to change the room many times but some of the staff was not good at all and lazy after one and half day they change the room after i ask the manager to do quick action. The recepation very small 4- the breakfast is not good Ithink this is not rated as 5* hotel at all

Thu M.
January 22, 2016
nice hotel
location, big , good cost
it's ok but a bit old hotel

Jean-Yves B.
January 22, 2016
very good
good place to start town sites seeing

reza S.
United States
January 20, 2016
City hopping
Great location, large and comfortable rooms
My wife and I spent two nights at Pacific Regency and Suites last week on our way from Bangkok to Singapore. We stayed at four different hotels during our travel to Bangkok, Kuala Lumpur and Singapore. We ranked Pacific Regency 4th amongst the four hotel that we stayed at during our travel. The hotel location was great, right across from KL Tower and within walking distance to Bukit Bintang shopping district and PETRONAS Twin Towers. The staff were friendly. The breakfasts were good but their breakfast area on the 23rd floor did not appear as inviting despite the great view of the city, and the food varieties were limited. In general, the property appeared to be relatively old and moderately well-maintained. The interior of the hotel looked very dull and dark. The hotel appeared to be a good choice for business travelers who might be looking at a good location and ease of access at a moderate cost, but perhaps not as much for people traveling for fun and pleasure.