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Recent customer comments

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Very good



based on 8453 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

7.3 Jennifer Y.
Australia
December 17, 2015
No integrity on taxis from Valet desk & Doorman
Luna for rooftop drinks, location opposite KL tower and near Jalan Alor
We had the Executive Suite which was extremely musky. It's was a Smoking room which we weren't informed of and didn't want and the hotel could not change it. Our trip ended sour because of the lack of integrity from your Valet Staff who appear to be running a taxi scam to rip off unsuspecting guests of the hotel such as us. Our first initial scam was them attempting to charge RM20 to Jalan Alor which we paid less than RM6 in another taxi outside the hotel, and then the next morning, quoting RM200 to KLIA2 which is twice the original price of RM100 which we paid from KLIA2 to this hotel. And then negotiating (after I expressed my thoughts in local language) to RM160, offering to use the taxi meter saying it will cost around RM130 but we would have to pay for the tolls - not appropriate. I understand that executive taxis' starting price costs more but there were no offers for normal taxis from the valet staff but just trying to make money. I believe that it is against the law for not using a meter and it seems that this are scam being done to rip-off tourists right as part of the hotel's service. Terrible.

5.3 Roger L.
Malaysia
December 17, 2015
Stay in Pacific Regency
Has it's own convenient store.
Check in & check out take too long. The shower in my room was faulty and the screw came off d.

7 Siti S.
Singapore
December 16, 2015
simple & average
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It's my first time staying there. everything was smooth & nice with checking in & out. not much complaint about the hotel. just that the towel smells & doenst washed properly or maybe it wasn't replaced & was letting it dry hanging. we use the utensils & found that it's not cleaned with some stains. overall okay.👍🏻

3 Sam F.
Thailand
December 16, 2015
Terrible location
Room size.
Terrible experience. Located on the hills with no public transportation available. When asked hotel staff for shuttle bus, I was referred to taxi. Room and bathroom not so clean, shampoos and soaps were not provided on second day of my stay.

8.7 Santoso S.
Singapore
December 16, 2015
Upgrad
Friendly,services,helpful
Better convincing

7.3 VenkataRatnam C.
India
December 16, 2015
Good Room
Rooms are trendy. Location wise good
Overall stay is good. But I didn't get a city view even upon request. Limited breakfast variety. Hotel location at up hill may be not suitable for all.

8 NADARAJAN J.
Australia
December 16, 2015
AN entertaining stay
Staff.good bar.bedroom amenities
A comfortable and entertaining stay. nice pool area with bar facilities.Decent breakfast with reasonable choices and low in price.Reasonable Fitness room but no steam room facilities.Great choices of food in gio cafe.good bedroom amenities.Prompt service when i had some issues with the hot water.

7 Pui C.
Australia
December 15, 2015
Pacific Regency Hotel Suites
Next to the KL Tower, best location
Next to the KL Tower, best location

4 brian S.
Malaysia
December 15, 2015
room dining and braekfast very bad
Big room
Bath tub can't use, room dining very bad , breakfast like 2 star hotel

9.7 JIE H.
Malaysia
December 15, 2015
Comfortable
Room is spacious,free parking for guests,location: near klcc.
Comfortable with spacious rooms and friendly staff.