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Recent customer comments

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Very good

based on 8522 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Tom C.
January 01, 2016
3 nights
location, great staff, nice room
Great to get a hotel with good hot water, central location and spacious although dated room. Excellent value for money, I'd definitely stay again.

Sai S.
January 01, 2016
A great hotel in KLCC
Location, Room Cleanliness, Space
Our stay at pacific regency was great it was easy to locate and they have parking as well. Its right in middle of klcc close to almost all the attractions. The hotel rooms are huge and clean with all the amenities. Its also very competitively priced. The only downside we found is that none of the restaurants served good vegetarian dishes which was a turn off.

December 31, 2015
overpricing for food and beverages in luna bar
1) room cleaniness 2) gym facilities 3) helpful staff
I have a grateful stay at the hotel. Will be back for family stay next year. They should change some of the electrical equipment as it is too old and dirty.

amanda Y.
December 31, 2015
Excellent stay
1) cleanlieness; hotel room was very clean and neatly packed. 2) spacious; despite not upgrading our rooms, we felt that the room was very spacious and comfortable. 3) commendable customer service
The stay was excellent. All the hotel staffs were friendly and helpful. The rooms were well maintained and clean. Being slightly away from the bustling streets at night, allowed us to have a restful evening. Two of our rooms had a very beautiful view of the kl tower. Truly enjoyed our stay here.

Rudin A.
December 30, 2015
Big bed , Price , location

Judy O.
December 30, 2015
Nice comfortable hotel but no service.
Location, size, privacy
Very convenient and easy to find.

Ron C.
December 30, 2015
Good location!
Best thing is the location.

mohamad H.
December 29, 2015
Family trip with old parent poor service staff are
view from room
Poor service staff are not professional not environmental free for old people no toothbrush and no toothpaste food taste quite bad for the satay poor communication no smiles on staff new staff should be train beforehand not on job duty delay the process of check in might never wan to consider going to this hotel again not to the expected standard of a 5 star hotel

Carima B.
South Africa
December 28, 2015
Quick layover
The room, bathroom and location
It's a great place but they lacked a few amenities like toothpaste in the bathroom. Also no one told us that the pool closes at 7.

nerissa M.
December 28, 2015
2nd timer
the bellboy and the facilities staff are quite better than the receptionist when dealing with their guests
i was not quite satisfied with my stay. unlike the first time we stayed there with my husband, that is why i booked again to this hotel, hope to experience same just like the last time.