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Recent customer comments

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Very good

based on 8456 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Staff Performance 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

8.7 Hannah V.
August 29, 2015
Enough for the price you paid
Location and Price
It was just an overnight stay so nothing much to say but I was looking forward to use the pool, unfortunately during that time there are some convention happening on top that they closed the pool for their guest.

9.3 Kehinde O.
August 28, 2015
Nice hotel
Staff, room, location
Really enjoyed the stay at the hotel. The hotel is pretty awesome contrary to the reviews I read on here. The staff were friendly and welcoming. The room was conducive enough and very spacious. The bed was also comfy. We also got complimentary drinks upon arrival. I will definitely stay there again.

7.7 MAN Y.
Hong Kong
August 28, 2015
Good price hotel
Big, good food, good price
It's a little bit old, but anyway that's good, and the bed not too clean

5.7 Meliawati M.
August 27, 2015
Not recommended : bad service, old facilities

5 Meliawati M.
August 27, 2015
Once in a lifetime, a bad one
The price might be quite cheap for a 5 star hotel, but it turns out emerged in the bad service quality. Since we arrived at the lobby up until our check out, there were so many dissatisfaction regarding the staff attitude. When we check in, the receptionist was ignoring us for several minutes before I got his attention. Not friendly at all! And the lobby, it was more like a 3 star hotel. It was dark, not welcoming at all for guests. One staff on the breakfast buffet was rude, she was coming to our table and told us to sit elsewhere as if we're not hotel guests! I was furious and told her that we were a large group of 25 people, all stayed in this hotel with and should be able sit everywhere in the buffet area as long as it was available seats.The food was average and did not expect my standard for a 5 star hotel. The room was average, the location was great because it's not on the busy street yet just a stretch away from KL Tower, a nice view from our rooms. But the facilities in this hotel were getting old, they need to do upgrades soon. Overall, I would not recommend to stay at this hotel unless they upgrade the facilities and more importantly the service by the staffs!

6.3 shahidan A.
August 26, 2015
good stay
near to kl tower
Overall nice

7.3 Christopher B.
United Kingdom
August 26, 2015
Great Location
Location, easy to get to and from, convenient
The stay was short but sweet. The staff remembered us from previous stays. We have booked 2 rooms to stay again in October

8 ABD R.
August 25, 2015
Great Service & Location
Great Service & Location
Great Service & Location

9.3 Adam P.
August 25, 2015
Excellent location. Rooftop pool
Location, value for money, swimming pool

5.7 christine S.
August 23, 2015
Bad attitude of the staff
Besides the luna bar staff are helpful and kind, the Reception staff attitude it's horrible and not professional. For the first night Reception lady it's kind upgrade our rooms , and we do mention we separate book the room for staying another 3nights. On the next day we wanna to talk with the Reception that not to change the room. But he insisted we need to change the room due to the room type different and actually we have 6 room and 16 people, during that time all of them are not around. We accepted we need to change the room. But for a five star hotel you shouldn't show the Impatient face to us. Anyway it's a bad experience for us, for all my friends from Taiwan.