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Recent customer comments

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Very good



based on 8514 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Christopher B.
United Kingdom
August 26, 2015
Great Location
Location, easy to get to and from, convenient
The stay was short but sweet. The staff remembered us from previous stays. We have booked 2 rooms to stay again in October

ABD R.
Malaysia
August 25, 2015
Great Service & Location
Great Service & Location
Great Service & Location

Adam P.
Poland
August 25, 2015
Excellent location. Rooftop pool
Location, value for money, swimming pool

christine S.
Malaysia
August 23, 2015
Bad attitude of the staff
Besides the luna bar staff are helpful and kind, the Reception staff attitude it's horrible and not professional. For the first night Reception lady it's kind upgrade our rooms , and we do mention we separate book the room for staying another 3nights. On the next day we wanna to talk with the Reception that not to change the room. But he insisted we need to change the room due to the room type different and actually we have 6 room and 16 people, during that time all of them are not around. We accepted we need to change the room. But for a five star hotel you shouldn't show the Impatient face to us. Anyway it's a bad experience for us, for all my friends from Taiwan.

Nurul T.
Malaysia
August 23, 2015
Value for money
Spacious room
Fantastic

Ahmed S.
Egypt
August 20, 2015
Very good location and reasonable service.
The location the price and facilities
The room cleaning required better attention on daily basis not as per the request.

Jamie C.
United Kingdom
August 20, 2015
Good location, nice bed. That's it
Location, bed, size of room
Poor staff, horrible cold breakfast, cloudy poorly maintained swimming pool, taxi Mafia at hotel valet desk, charges for adaptor plugs, badly maintained showers, smell from drains

QUYNH N.
Vietnam
August 20, 2015
Room is a bit old
Good location
They need to take care of the room and the pool. Things getting old after long time use.

Michael T.
Singapore
August 19, 2015
Not worth the money you are paying
sorry does not see any good of the hotel
Absolutely regret for staying at the Pacific Regency. Yes, agree big room but shower place always floated. Small Lobby, absolutely insufficient of chairs/sofa for customers n friends. Very very small reception. Small hall for morning breakfast and clothing and hair smell bad after having breakfast. They must improve on that areas. No place for meeting, held our meeting on the 34th floor swimming pool areas. Absolutely incredible. Lack of space completely. Sorry will not recommend to any of our friends to stay. Not worth the price we are paying at all.

Md. H.
Bangladesh
August 19, 2015
hotel location and room was good.
location, room and environment
Hotel lounge , Food, services, taxi service was not up to the standard and require much improvement. Too many room with very limited facilities.