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Recent customer comments

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Very good



based on 8575 reviews
  • Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for money 8.2
  • Food/Dining 7.1
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Yolanda R. from United States
Groups
Stayed one night in August 2015
Hotel survey
The hotel room was awesome, clean and big
They need to taste the food before they serve it to customer so they could know if the food get spoiled.the f
Reviewed August 08, 2015

Claudia R. from Australia
Couples
Stayed 3 nights in August 2015
The worst "5 Star" hotel I've stayed in Asia
Location Location Location
I am in shock that this hotel is classified as 5 Star! I had either cold or scolding hot water to shower or bathe in - never both! The tap to the basin didn't even turn any water on. Lights were broken. The toilet was stained to the point of looking dirty and unflushed. Rooms were not remotely sound proofed and very noisy... could hear neighbours conversations clearly. All in all - very disappointed as it is a very run down hotel.
Reviewed August 07, 2015

David H. from United States
Solo travelers
Stayed 2 nights in July 2015
Good Stay
Location, Value, Staff
The Pacific Regency is like 2 hotels in one. The older part of the hotel is where the large suite rooms are located (starting to show age), while the newer tower is very much improved. Rooms in the newer section are within the 5 star level, while the older area is closers to 3 - 4 star level.
Reviewed August 06, 2015

David H. from United States
Solo travelers
Stayed one night in August 2015
Quality Stay
Location, Staff, Clean
Reviewed August 06, 2015

Ai L. from Malaysia
Families with young children
Stayed one night in August 2015
Best Location
1) Big room 2) Convenient location 3) Reasonable room charges
Satisfaction.
Reviewed August 06, 2015

Alisa C. from United States
Business travelers
Stayed 2 nights in August 2015
Not worth the money
Slow staff, old room, poor management
Reviewed August 06, 2015

wahyuni S. from Malaysia
Couples
Stayed one night in July 2015
Very good service, good location
Room, food, location
Reviewed August 05, 2015

Sean M. from Australia
Families with young children
Stayed 3 nights in July 2015
Good location, very decent accommodation
Location, friendly staff, good sized rooms
Reviewed August 04, 2015

Karl L. from United Kingdom
Couples
Stayed 3 nights in July 2015
Excellent high quality hotel in a handy location.
Room quality, location, size of the rooms
Reviewed August 04, 2015

Aislinn F. from United Kingdom
Groups
Stayed one night in August 2015
Great value, good location
Very spacious, comfortable room / location / rooftop pool
Reviewed August 04, 2015