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Recent customer comments

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Very good

based on 8520 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Teo Z.
July 10, 2015
Quiet a good catch

Genille L.
Hong Kong
July 10, 2015
the size of rooms, conceirge staff ,
urgh...I propbably won't come back again

Wan S.
July 10, 2015
Pleasant stays
Location, size of the room and its cleanliness
It was good and staff are friendly to us.

Tan S.
July 09, 2015
It was over rated as 5 stars Hotel
Location, Clean
Overall quite satisfy but is overated as 5 stars Hotel. For my opinion, the Pacific Regency Hotel Suites is between rated as 3 stars Hotel.

Adrian B.
July 08, 2015
Clean, Comfortable, Spacious
The room was very spacious and comfortable. The facilities including the pool and gym were excellent. The staff were friendly, service was excellent and the hotel is well positioned.
I found it very relaxing, comfortable and certainly a place I would consider staying again. It's 5 star hotel status is overrated.

sitisituations N.
July 08, 2015
clean , spacious , comfortable, friendly workers
big room, clean n value for money..

LeK C.
July 07, 2015
Not even a 3-star standard
I wom't go again, Aircon Noisy loud & useless for the control , loolike centralism

July 07, 2015

July 06, 2015
Surely overrated. Unfriendly staff. Very old room.
Best thing was I only chose to stay there for 2 nights.
Bad. But not too bad. Feels it not worth for the price. I requested high floor with non smoking room but I have been located in smoking floor. Staff issue. The aircon is worst! Not cooling until they sent technician came and fixed it but still very noisy sound! Kinda scary at night. Yet, they called it executive suite?! Seriously? This was my second time visit. Worst than the first time. Staffs are not friendly, maybe I am local? But from what I observed during my check-in, there were tourist from Middle East, the way the hotel staff treated them was even more worst. I assumed it was due to Bulan Ramadhan. That female staff was impatient and not attentive at all. I thought I will be entitled for daily newspaper as the previous stay I have got it. But this time no. The room, I must emphasize that the room is too old and smell bad. Might be due to the odour of cooking by the previous guest. Cooking utensils were not provided until we request for it. But it was sent by a foreign staff who was having difficulty to understand simple English. In total 3 times he has to run in and out to get what we want. The last time I directly went out together with him and collect the utensils that I need. Is this the service from a hotel suites that alleged having 8.1 rates? I doubt so. Thank you.

yeo L.
July 06, 2015
Nice place to stay