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Recent customer comments

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Very good

based on 8534 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Jennifer F.
June 07, 2015
Five star hotel near KL Tower and Petronas Towers
Comfortable bed, big room, impressive amenities
Our family booked for family and standard rooms which were upgraded for free. We stayed in nice and big rooms with comfortable beds. One of the staffs is Filipino which helped us in going to the KL tower.

Jennifer F.
June 07, 2015
Five star hotel with reasonable price
good location, big and clean rooms, good service and amenities
Our family had a good time staying at Pacific Regency. We booked for family and standard rooms and both were upgraded. We stayed at a room overlooking Petronas Tower. It was such a nice experience for our family. Thanks to Pacific Regency for free upgrade of our rooms

Graham L.
June 07, 2015
I stayed in this hotel recently for 2 nights with my business associates when we are attending an event in KLCC. The lobby was small & very basic. I was given a room near the elevator and there was a loud thudding noise every now and then in the middle of the night. I had to ask to change my room after 1 night. The room size was big but amenities were very basic. Breakfast view was great, but getting there takes some figuring. Food was disappointing.

Hon H.
June 07, 2015
Friendly staff and nice rooms
Cleanliness, staff, breakfast
It was a pleasant stay. Rooms were clean and tidy. Problem with leaking bath tub but was promptly fixed. Hotel should be equipped with more facilities (sauna)

Theresa T.
June 06, 2015
Lovely Getaway
location, price and amenities
I had a lovely stay at the hotel. I wasn't into shopping so the location works for me. Probably not for those who want to be nearer to the mall. The staff was gracious all around, especially the bellhop. I love the bathroom and the kitchenette. Thanks for the lovely stay!

Maria P.
June 06, 2015
Spacious, fantastic and value for money.
Space, location, completeness
We love the space, completeness, cleanliness and the location. just opposite KL tower.

June 06, 2015
A very comfortable stay
Never stayed in this hotel before.Surprisingly good. The staff were great so was the amenities and bedding.The breakfast buffet spread was good and definitely I think value for your money.

Chopin L.
June 06, 2015
Good , never congested at the front desk.
sound proof room, comfortable pillow and bed. Only tv stations a bit limited.
Excellent, will stay there again next trip.

June 06, 2015
perfect place to stay
near to access twin tower.. and KL tower

June 05, 2015
Big room but sadly that's all to it
Room space and Location
Last minute arrangement so thought to try the hotel, mainly attracted because of the limited offer deal on Agoda. Surprised that the hotel still has Smoking Rooms(we thought it's forbidden by law in Malaysia to smoke inside building?).We had to put some d