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Recent customer comments

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Very good



based on 1194 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.6
  • Location 7.0
  • Room Comfort/Standard 7.5
  • Service 7.3
  • Value for Money 7.2
  • Food/Dining 6.9

ANITA A.
Singapore
December 27, 2014
Dissappointed Stay & Not Recommended
lucky there is a shuttle to klcc!
Bored/ Dissappointment

Norizah M.
Singapore
December 23, 2014
Best hotel in KL
It was a wonderful place to be with the kids. They enjoyed the big pool with slides. Ample space for kids to run around. The rooms were surprisingly big. The facilities were great.
The weekend high tea was fantastic. Good spread and value for money. Will definitely come again although far from KL city

CHEE N.
Malaysia
December 18, 2014
what you paid is not what you get.
Complimentary car park,thats all.
What you paid is not what you get. I paid a 5 star hotel price,but experienced a 3 star standard. hotel and room were poorly maintained. lift doesn't seem to be working properly,shower and sink water wasn't smooth and always go hot and cold. breakfast tasted bad and the furniture fixture were poorly maintained. The hotel looks good on the outside, but rots on the inside. even the security at lobby were caught sleeping. looks like possibly the funding to the hotel were ceased in recent years. It was not as grand as it used to be.

Lee S.
Singapore
December 11, 2014
5 stars yet not receiving the service
The surrounding is nice with water view and all the horse deco is nice
My room had power trip at midnight, took 20min to solve. Told the room service short of water and no replacement. Complain abt the trip and they say will feedback. Shower bath tub and rain shower without removable shower that make it so difficult to bath for my children.

Sing W.
Malaysia
December 03, 2014
Nice Relaxing Green Surrounding
Next to the lake surrounded with green scenery with fresh air.
Comfortable and relaxing to escape from busy city.

Sukie O.
Malaysia
December 02, 2014
Friend wedding accomodation
Location near Shopping, Food & cosy place
Hotel nice but quite old...

Azman Y.
Malaysia
November 30, 2014
Old, over rated and pricey
The horse sculpture, spacious and nice building design
This hotel location is nearby the highway. The nearest shopping mall is over 3km. It will be super massive jam during normal day. Hard to find decent food place. The furniture in room is old and the bedsheet has faded. This hotel peak time has passed. Not recommended.

Hannah V.
Philippines
November 28, 2014
Wonderful place
I felt like Royalty. Rooms are big, service is great, really lots of things to explore in the hotel, plus so many facilities - gym, sauna, spa, pool, boating etc.
I felt like Royalty. Rooms are big, service is great, really lots of things to explore in the hotel, plus so many facilities - gym, sauna, spa, pool, boating etc.

Farid S.
Egypt
November 27, 2014
Beautiful place
Food services and deco is the best
comfortable

pang T.
Malaysia
November 20, 2014
good
room, service,food