arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.4
Based on 3063 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3063 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 7.7
  • Food/Dining 7.9

ROSILAWATI I.
Malaysia
February 15, 2013
Nice rooms and good location
Near to airport
We have stayed at this hotel under previous management and the service is still good. Checking in was smooth. The food was good. What more could we ask for...

Sally J.
United Kingdom
February 14, 2013
Smart, comfortable and convenient
comfortable rooms, lovely pool and good location (next to KLIA)
No Longer the Pan Pacific but still clean, comfortable and convenient - right on the airport (though surprisingly quiet!). The pool is fringed with palm trees that have orchids growing in them. The centre of KL is only half an hour away by KLIA Express.

igor C.
Portugal
February 13, 2013
very quiet
silent and good service
it was great to arrive and relax here after the flight .. recomemded

Mark A.
United Kingdom
February 13, 2013
Fantastic
Room
Top class hotel, great service, good restaurant, great staff who although a bit aloof were very efficient. The hotel is in the best location for in transit travellers, the connection to the terminal is literally a stroll through a very well apointed air conditioned corridor. the quality of the room was first rate, the internet connection was very good. All in all the hotel is a bit pricey but worth it.

Mark A.
United Kingdom
February 13, 2013
Fantastic
Room layout & comfort level
A fantastic hotel located at the airport, it is ideal for transit passengers if a bit pricey, but to be fair it is worth it. The staff are attentive and efficient, the check in was seamless. The rooms is the best feature, very comfortable, well designed and quiet. The hotel dinning facilities are very good, the buffet is on the high end, good selections of meat fish and fusion food.

Kaye W.
Australia
February 02, 2013
Wonderful service.grear deal.
Position comfort clean obliging staff
We arrived feeling tired.then weweretold of being upgraded to business floor.this was a lovely gesture and really capped of my /our holiday.wished I could sta longer.transport to airport via shuttle was great.

John S.
Australia
February 02, 2013
great hotel for relaxing between flights
5 star everything
lovely pool and spa area and great food in the main restaurant. room very spacious, clean and comfortable - our second stay in the perfect place place to stay between flights.

KOK W.
Malaysia
January 31, 2013
great airport hotel
location location location
Location location location... Pan pacific Kuala Lumpur is so convinience for all transit passengers.. Hotel's staffs are warm and welcome also helpful.. The smile also put on face... Room is huge and svery modern also clean... the bed is so comfortable and dont feel like to wake up... Only con side is the room rate high and should include the breakfast.. For sure next time if i am transit in KLIA and i will come here stay again!

Shanna V.
Canada
January 30, 2013
Great Breakfast!
Breakfast, service, cleanliness
i loved this hotel and will definitely be back when i need to go to the airport. the location is great, the service is fabulous and the breakfast is just breath-takingly good.

Aarti J.
United Kingdom
January 29, 2013
Stopover
Lovely rooms
i stayed here for a one night stopover. lovely hotel, able to check in at the baggage reclaim at klia and swift buggy transfer from airport was fantastic. the hotel has been recently renovated and the rooms are lovely and very up to date.