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Excellent 8.4
Based on 3063 reviews

Recent customer comments

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Excellent



based on 3063 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 7.7
  • Food/Dining 7.9

Yee S.
Malaysia
October 03, 2015
BESIDE KLIA
LOCATION, ROOM
Nearest to KLIA. Good for a nice rest if you don't want to stay inside airport. clean and big room

Cher C.
Singapore
October 01, 2015
Sama Feedback
Comfort, service and distance to KLIA1
Overall wise, very near and convenient for those who need to work/access KLIA1.

Ken F.
Australia
September 29, 2015
Verey nice hotel with great airport access
Proximity to airport, excellent staff, nice facilities

Morimoto J.
Japan
September 28, 2015
staying for early flight
distance from airport, easy access to KL city, cleanliness
Overall, the stay was good. Just one thing I did not find it 5 star was the staff performance. They are not as attentive as I expiated in 5 star hotel. No porter service was provided although I know there is porter around. Once we checked in, no one explained where to go, which floor we were supposed to go and where the lit lobby was. The lift had a security feature which we needed to use room key to access the floor. We were not even informed how to use the features. We could figure out the system ourselves as we have used the system before but for my mum alone, she would have struggled to use the features and no explanations was given was a bit of down side. For 5 star hotel, these things should have been explained at least when we checked in. We felt for 5 star hotel, staff performance was just average business hotel level. Nothing outstanding. Although I must admit the buggy service Malay lady was very pleasant and so helpful. Other than that we had no issue, we had comfortable stay and managed to get on the rely flight with comfort. We will definitely use the hotel again.

Ellis R.
United Kingdom
September 27, 2015
Satisfaction
Room . Staff. Food
I cannot add any further comment, as I have stayed at this hotel on several occasions & found everything SATISFACTORY

Susan T.
Australia
September 26, 2015
Great stay in KL
Proximity to airport, standard of accommodation and level of comfort
Wonderful

Farris R.
Malaysia
September 25, 2015
Superb hotel!
room size and cleanliness, food choices, location when just on transit
I've stayed in many other international hotels around the world and Sama-Sama Hotel is now one of my preferred hotel when I am on transit in KLIA. Overall, everything is actually really great! Just one comment if you don't mind; please ask the reception staff to at least be more friendly and approachable because upon our check-in, she seemed very 'cold' and not so approachable nor was even giving us that eye-contact. We had some questions to ask her then but due to her unfriendly facial expression, we decided to ask the bell service staff instead whom by the way is more friendly looking and helpful. All your other staff especially your buggy drivers are also very friendly. Overall, thanks for the wonderful stay.

Rikki R.
Canada
September 24, 2015
Beautiful hotel
Location, buggy service, room comfort
We stayed here twice in September. The hotel is beautiful and the staff is lovely. The location could not be better. The buggy service from the airport to the hotel is very convenient. The food is average but the prices are high. Overall a very nice stay.

Damodaran S.
Singapore
September 24, 2015
serene
serenity, proximity to airport, comfortable
Enjoyed it much.

khairul Y.
Malaysia
September 21, 2015
nice stay
1. close to klia, 2. easy check-in/out, 3. nice condition
everything is very good, accept the tv service is interrupted in the middle of night. no connection. i dont want to call the room service as its too late midnight. im tired.