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Excellent 8.4
Based on 3061 reviews

Recent customer comments

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Excellent



based on 3061 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 7.7
  • Food/Dining 7.9

Vanessa E.
United Kingdom
July 18, 2015
Ideal for stop-over
Location - near the airport terminal and were pleased with the shuttle service provided. The rooms were very comfortable and the staff very helpful
Very good.

Rifaat S.
Australia
July 18, 2015
very convenient stopover
location.... standard... staff
excellent place to stop and refresh before catching another flight the next morning... our second time and we will do it again breaking long trips to europe or elsewhere

Ho C.
Malaysia
July 15, 2015
happy trip
cosy lobby,great view,fast room service
will definitely come back again

ronald R.
Australia
July 11, 2015
Homeward stopover
Room Proximity to airport friendly staff
Very good have stayed many times

Michael V.
Australia
July 09, 2015
Pleasant overnight stay.
Location, club floor, comfort.
I checked in at the terminal and arranged an early morning wake up call. I only visited the club lounge and used the internet, had evening drinks and breakfast.

Kiah D.
Australia
July 09, 2015
Good location
Close to airport, clean, comfy bed
The hotel was obviously once five star but is now a little outdated. The rooms were adequate with good amenities, very close to the airport, just a 10 minute walk through the terminal. We had lunch as one of the restaurants which was slow service and overpriced.

Cher C.
Singapore
July 06, 2015
Short Stay
Comfortable rooms, free wifi and transport to and fro hotel and KLIA.
Overall was good due to my work involvement in KLIA.

MUHAMMAD H.
Malaysia
July 04, 2015
Good...price...location
Transportation via buggy car is really helpfull.
Overall is good except the price is too expensive compare to room condition. Can get super room with that price at hotel slightly far away. If the price go lower, might attract most local and tourist here. Too expensive because of the location. Paying more for location.

John M.
United Kingdom
July 03, 2015
Luxury
Service.service,service.
As good as ever

Eliza S.
Australia
July 01, 2015
Excellent overnight stay
Convenient & luxurious
We stayed here 4 years ago when it was Pan Pacific & it was great then & it is even better now. The service was what I expect from a 5 star & I would stay there again.