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Excellent 8.4
Based on 3058 reviews

Recent customer comments

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based on 3058 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 7.7
  • Food/Dining 7.9

Norie I.
Hong Kong
April 28, 2014
great for stopover night!
clean - spacious - easy access to airport

Pascale H.
April 28, 2014
Terrible... and rude!
There is no "real" shuttle from the airport, they make you pay to get to the airport... so it's not an airport hotel!
Absolutely terrible. Avoid at all cost! The shuttle advertised on their website to get to the hotel actually doesn't exist. As such, you will search in vain at the airport and will end up in a taxi, which you will pay the standard airport price for, which is absolutely over-priced. You will then arrive to the hotel and they will act surprised and will end up admitting that they don't really have a shuttle "at the airport". Then you will ask if they do have a shuttle from the hotel to go to the airport. They will say yes... one shuttle every two hours. Obviously, this might not be a great deal if you have a plane to catch in-between those two hours. I asked them to reserve a taxi for me the next day to get to the airpot. They then explained that they don't call taxis... you actually have to walk to the intrnaitonal airport to then line up and get a taxi for the local airport. Hmmm. However, they do have a generous alternative: they will call for a limo. Seriously? This is a terrible, terrible place. I finally ended up in the 5AM shuttle - two hours early. And surprise! At 5Am they explained that the shuttle wasn't actually free and that I had to pay for it...

Ryan L.
April 26, 2014
Excellent relaxing transit hotel
location, service, rooms
Excellent. Stayed for 24hrs. Could check in early. Loved the shuttle that takes you in and out of the airport terminal. Great rooms. Nice and dark with blinds drawn.

John L.
United Kingdom
April 26, 2014
High quality hotel right next to airport
Fast check-in & check-out, proximity to airport, fast and free internet
A member of the hotel staff met me at my plane and escorted me through immigration and the baggage claim to the hotel's golf buggy that goes direct from the terminal to the hotel reception - just a 3-minute ride. No need to check in at reception because that had been done on the way from the plane. Very convenient. Similarly no need to check out since my booking was pre-paid through Agoda. The room was very comfortable with all facilities and high-speed free internet access. Really a good hotel if you're just spending a night in KL to make a flight connection.

Peter S.
New Zealand
April 26, 2014
Awesome place to stay
Convenience to airport, luxury & more luxury
Bloody awesome place to stay and relax even tho it was for only one night.We would highly recommend this to any tired travellers to stop at before there flight the next day. It is not normally in my price range but it was WORTH IT for the LUXURY and RELAXING ATMOSPHERE espaecially before a long flight the next day.

wisam K.
April 25, 2014
Inside airport and very clean

Adeline C.
April 24, 2014
close to airport
cleanliness, airport, 24 hours buffet
This is an airport that is centrally located really close to the airport. It is extremely convenient to not have to travel to and from the city centre to get here. Extremely recommend these to people who are transitting through malaysia.

Samantha L.
April 23, 2014
Near to airport; comfort and quiet
Overall great but a bit pricey

William D.
South Africa
April 22, 2014
Excellent facilities and very central.
Hotel room / Pleasant staff / Value for money.
Very good.

Sophea T.
New Zealand
April 22, 2014
Staff is very help full and very warmed welcome.
Very helpfull, close to airport, good breakfast.
I very enjoy it and thanks full all the good service.