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Excellent 8.4
Based on 3058 reviews

Recent customer comments

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Excellent



based on 3058 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 7.7
  • Food/Dining 7.9

Denis F.
France
April 06, 2014
Great airport hotel
Nice and comfortable rooms, at KUL Airport, friendly and professional staff
Second stay in the hotel. Was upgraded during my first stay, so a little disappointed when not the second one. But anyway, very nice hotel with good amenities, great outdoor swimming pool (for relaxation), gym room probably undersized. Nice breakfast. Ideal if you need to stay close to the airport. But nothing to do around the hotel in the evenings. (far from everything except the airport, from and to which a convenient hotel buggy service is organized).

Ka L.
Hong Kong
April 06, 2014
comfortable, nice environment, convenience hotell
clean, fast internet, convenience
this is my second time to stay there for business, and i will definitely go back next time.

Paul F.
Australia
April 02, 2014
On balance it was a most enjoyable stay.
1. Proximity to airport. 2. Good food. 3. Good staff.
Very nice indeed and I will definitely go back the next time I am in Kuala Lumpur.

Philippe F.
France
March 31, 2014
Manage the lights in the room is a nightmare...
none
Medium... Agoda did not specified is a non smoking hotel... I will not book anymore on Agoda...

Ian N.
United States
March 30, 2014
Best Airport Hotel
Location, Service, Staff
Outstanding. We were met on arrival at the gate by a Sama Sama representative who guided us through the entry process and escorted us to the hotel and in fact right to our room. I also had a question on our check in for our Flight and the Manager in the Business center personally called the airline and obtained the information for us. I was very impressed with the staffs attitude and competancy. I will return.

Gregory P.
Australia
March 29, 2014
Convenience
Well located to airport; rapid check in facility for transit travellers; room comfort
Excellent - easily found for overnight transit; very comfortable and quiet room; good breakfast. Only negative was lack of non-smoking area in dinner restaurant.

Rosalind H.
United Kingdom
March 28, 2014
Quick, easy & excellent value
Venue, cost, value for money.
Check-in available in KLIA airport, easy to find from airport, free shuttle to airport but a level straight forward walk. I chose to check-in at the hotel, this was a quick, easy and hassle free experience. My room was on 9th floor it was exceptionally clean and really well presented. The TV had a personalised welcome screen which was amusing and offered an excellent choice of free films which was great as a solo traveller. I didn't eat at the hotel but it all looked superb. Booking on line was quick and easy to complete.

Nicholas T.
Australia
March 28, 2014
Convenient to airport
Comfortable, quiet, attentive &friendly staff
This hotel is ideal for transit at KLIA as it's right next to the airport. They provide a shuttle service that travels undercover directly to the lobby / airport. Staff are friendly and attentive. The room was spacious and of a modern and clean standard. The restaurant service and buffet was 1st class. On this occasion we missed our flight so booked online in the airport to stay another night. The restaurant manager remembered us and when we told him why we missed our flight (long slow queue at check-in made us too late to be allowed on board) he generously gave us dinner buffet for free and said just relax and enjoy the meal. So generous even though the hotel was not responsible for our predicament. Although the room rate is a bit high the rest of our experience at the hotel more than made up for it. Highly recommended.

Nicholas T.
Australia
March 28, 2014
Convenient to airport
Comfortable, quiet, excellent service
This hotel is ideal for transit at KLIA as it's right next to the airport. They provide a shuttle service that travels undercover directly to the lobby / airport. Staff are friendly and attentive. The room was spacious and of a modern and clean standard. The restaurant service and buffet was 1st class. We were on a tight schedule to catch a flight and when our breakfast order took a little too long we had to cancel it. They gave us free cappuccinos and didn't charge us for breakfast. A nice gesture. Although the room rate is a bit high the rest of our experience at the hotel more than made up for it. Highly recommended.

Ian K.
United Kingdom
March 26, 2014
Convenient well appointed hotel
Proximity to airport, comfort and ex