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Excellent 8.4
Based on 3034 reviews

Recent customer comments

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based on 3034 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 7.7
  • Food/Dining 7.9

9.3 raymond M.
October 26, 2013
Great Hotel very relaxing.loved eating about it l
Food, service, very clean,
Fantastic we have stayed here before, great when you have a early morning flight, The staff are so helpful.

9.7 Andrea S.
October 23, 2013
The best option ever....
Extremly helpful staff, great rooms and delicious food...
Unbelievable change. From Pan Pacific to Sama Sama...which means "you are welcome". And its really true. Rooms are very modern, big clean bathrooms and for once I have been able to switch off all the lights without any further trouble. I ordered food to the room, western as well as local. It was delicious! I was sad I only had one night. The breakfeast has a great choice of everything incl a really good cappucino or any coffee of your choice.In the future I will use this option every time I can. The staff was great too. I travel a lot and in average every 2nd week I stay in different hotel, but the staff here was extraordinary helpful. I am looking forward to come next time!

9.3 anthony B.
October 20, 2013
Great airport hotel
access to airport, location and staff
Had only one night at the Sama Sama as were meeting our son who was flying in from Istanbul the next day. We were met off our flight by a staff member who then completed check in airside before customs. After customs were then taken on the shuttle to the hotel and were in our room in a matter of minutes. Our sons flight was cancelled and hotel extended checkout till 3.00pm at no extra cost. Staff were great and spent the morning by the pool which was very enjoyable.

6 Mr.Sommai M.
October 19, 2013
The hotel is next door of gate out of KL-IA,
near the KL-IA, save travelling time
I was booking hotel from Thailand before arrive KL, But when I was there midnight , the lobby boys said had no room. However finally i had gotten it by sent a half hours for check in. In general room is clean, but the baht room had no air dryer.

6.3 Sung W.
October 16, 2013
Large room but need renovatio
large room,near KLIA airport and clean room
Large room but feel that i needs renovation to improve the image as the internation airport hotel

8 AMY H.
October 16, 2013
Nice & Compfort
I liked the attention and professionalism of the entire staff, accommodations (room and bathroom Office), the comfort and beauty of the hotel, the ease by staying at the international airport, the gre
Access arrival and departure from the airport by Emirates (airline I used it was coming from Brazil) is excellent. But access to arrival and departure of the airline (Air Asia) used by my husband (Australian) and me (in back of Indonesia) has no proper structure the quality of the hotel. I suggest shuttle vans or where the guest can reach the turn. We were more than 1h to get back in the hotel. Already in the way, I got 15 min.

7 Samantha N.
October 16, 2013
surpass expectations
clean , new , comfortable
The hotel looked fairly new, rooms were big and bathrooms where very clean.

9.3 John G.
United Kingdom
October 15, 2013
Stop-over on long flight
Excellent location, 5* hotel with friendly staff
This was the last stop on our honeymoon when we were making a long journey home from deep in Borneo. The hotel was great from the friendly staff at check-in to the high specification room and excellent room service. The location less than 5 minute walk from the main terminal over a sky bridge made for an easy trip to our flight home.

October 14, 2013
nothing special
access to airport, clean and nice
Nothing extra ordinary. Although near to the airport but it is not easily accessible. You need to take the buggy which many are not aware of (the service).

7.7 Chee W.
October 13, 2013
A quality layover before the next flight
Close to airport, Airport Shuttle, Friendly Staff
This is just a quick layover for about 10 hours before the next flight. The room is clean and the bed is comfortable. The room is quite spacious and offers good space to catch up on the laptop work.