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Excellent 8.4
Based on 3073 reviews

Recent customer comments

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Excellent



based on 3073 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 7.7
  • Food/Dining 7.9

Lee L.
Malaysia
September 09, 2013
Fantastic, comfortable
Large room, clean room and close to airport.
Cozy, clean and large room. Really comfortable and close to airport, very convenient especially for those who want to catch early flight. Definitely enjoy it.

Guan T.
Malaysia
September 09, 2013
Clean, comfortatable room and friendly staff
Connected to KLIA, Convenient with Free Buggy Service and Fantastic View for Planes Taking Off
Fast service from KLIA to hotel, greeted by friendly staff, fast check-in ! Newly renovated, clean, comfortable and spacious room with fantastic view for watching planes taking off. Not that convenient to go to city center except by KLIA Express at the airport. Very convenient and highly recommended for overnight transit passengers. Have pleasant and satisfactory stay.

Joseph L.
Australia
September 09, 2013
Good for a stop over
Good location for transit or a stop over before going else where due to late arrival.
Check in quick an easy, room was good size and very clean.

ZASYA A.
Malaysia
September 06, 2013
comfortable with very stylish design
spacious room, comfortable bed and clean
very comfortable room and clean. however, the staff at the premier level cafe was not attentive at all. we were waiting for sahur (it was in fasting month) to be served, but she didn't attend to us at all. after about 40mins of waiting, then only she asked if we wanted to have our sahur whereas it's obvious we are muslims including herself! in the end, we had to go downstairs to the cafe at lobby for our sahur/breakfast. she could have asked when she saw us entered the premier level cafe instead of keeping us waiting for more than half an hour. other than that, the hotel is very convenient for pit stop from airport with buggy service available and very peaceful environment.

Neil C.
United Kingdom
September 04, 2013
Brief but enjoyable
Location, food and cleanliness
Good food and location, friendly staff who wee very helpful.

Neil C.
United Kingdom
September 04, 2013
Comfortable, relaxed and handy
Location, comfort and good food
Brief, but very comfortable and fantastically close to the airport, food and rooms were excellent.

Nur I.
Malaysia
September 03, 2013
conveniently located near the airport
big comfortable modern design and furniture in the room
Very convenient stay as I had an early flight the next day.Thry have a buggee to take you To The gotel from the airport.nice big comfortable and modern design room.

peter L.
Malaysia
September 02, 2013
No staff present at airport pick up
Clean room
Had to carry all luggage from airport to hotel. No staffing at transfer pick up point after waiting for 10-15 mins. Serious enough to not consider staying again.

SIEW T.
China
September 01, 2013
nice location
clean, friendly, smile
internet fast, , east access to the aitport, staff friendly & smile

Mo H.
Taiwan
August 31, 2013
EXCELLENT AIRPORT PROPERTY NEWLY RENOVATED
ROOM RESTAURANT AND STAFF
THIS HOTEL HAS BEEN BEAUTIFULLY RENOVATED AND GREATLY IMPROVED SINCE ITS PAN PACIFIC DAYS. ROOMS ARE IN EXCELLENT CONDITION WITH MANY NEW FEATURES. RESTAURANT SERVICES AND FOOD ARE MARKEDLY DIFFERENT IN STYLE AND EFFECT. THE STAFF APPEAR TO BE IMBUED WITH GREATER MOTIVATION AND INTEREST. SAMA-SAMA IS MALAY FOR TOGETHERNESS AND THIS HOTEL HAS GOT ITS ACT TOGETHER.