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Verified traveler reviews

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Excellent



based on 5506 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.6

Weng L.
Indonesia
May 11, 2016
Good
Good

Tan Y.
Singapore
May 09, 2016
Spacious room
Big bed, comfortable and spacious room. Good service from staff. Walk distance to many shopping malls. Room required to have minor renovation though, furniture looks old.

AVIL G.
Malaysia
May 09, 2016
A bad experience
First of all to start off with the parking lots at the hotel in the building. It is very difficult for people whom r using large vehicles such as cars and 4 wheels to drive up to the parking lot. it is extremely narrow and dangerous. Not only me but also other customers were complaining about it. A lot of them including myself faced a great challenge when we wanted to drive up or even go down from the building and moreover this lead my vehicle to damage. Second of all the service, we were supposed to be in the our rooms around 12 pm but in the end it took them more than one hour for them to get us settled. Thirdly the facilities in the room such as like there wasn't any toothbrush in my room n when i asked the staffs, they said it is the hotel's custom on not to place any toothbrush on the corner room. I felt this was nothing but a poor service. Finally the breakfast set. We really felt dissapointed when the receptionist said that our breakfast set was only for a day. We stayed the for couple of nights. This wasnt stated properly when we booked the room through online. Three words to describe about your hotel for now is disappointing, poor service and loss of money and time. Than You, hope you resolve this matter soon.

citra M.
Indonesia
May 09, 2016
Good location,,,,nice hotel good food
Near shopping mall

Teddy K.
Indonesia
May 08, 2016
Nice location and clean room
Parkroyal always been my favorite hotel to stay when I was in KL. Nice location, friendly staffs, and clean room.

Cynthia M.
Singapore
May 08, 2016
Very good
Very good quality rooms.

SHEE C.
Singapore
May 05, 2016
Great hotel
Great staff and location. Excellent breakfast,

GUAN L.
Malaysia
May 04, 2016
Good location
Everything is good.

Wei K.
Singapore
May 03, 2016
Convenient location and room was good enough
The deluxe room is spacious and the twin beds are comfortable. The extra bed could be improved on though. The hotel is located at a convenient location, near most of the major KL malls (right opposite Sungei Wang). The room is generally clean but various parts of the room require upgrading or renovation as they could be getting a bit old, such as the toilet door and shower facilities. Nonetheless if it's a short stay of a few days, it's good enough. The lobby is also spacious and grand. Most worth commending is the service staff. They were prompt, polite and friendly. Thank you.

Tan M.
Singapore
May 03, 2016
Awesome oasis in a very central location!
We love this great hotel in a very central location, can go to alor street, sungei Wang, pavilion and e shopping malls!