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Recent customer comments

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based on 5463 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.6

9.2 Olivia C.
February 01, 2016
Good location and comfortable stay
Right in the heart of Bukit Bintang, a popular shopping and dining district. Within walking distance to the Changkat area where the nightlife happens as well. Overall, good location and the stay was comfortable.

7.3 Hung K.
United States
February 01, 2016
Great Location ... but old
Location ... Location ... Location
Sink stopped right when I first checked-in. Response was

8.3 Kuldip C.
January 31, 2016
Location, family rooms,

5.6 Aidil T.
Brunei Darussalam
January 30, 2016
Water from toilet
The flush water from the toilet is not stopping after use, the technician / plumber came 30 minutes later only after calling for the third time all the while the clean water wasted down the toilet. Wasted more than an hour waiting the toilet to get fix.

9.6 Sunny C.
January 29, 2016
Repeating customer always..
I've always stayed in Park Royal in KUL. Very spacious and clean rooms with excellent service and staff. Everything is top notch, especially when you book yourself into the Orchid Club. Close to all shopping malls, pavilion, time square, famous food stall along Jalan Alor. Just a great place and everything is within walking distance from food to shopping. What else do you need?

9.2 kurt C.
January 28, 2016
Great place to celebrate a Birthday
Ken at Club Orchid was great, as well as the guest relation team and staff . Great location, breakfast and club lounge.

9.2 Wan M.
January 28, 2016
The location of the hotel is nearby to shopping mall and restaurants
I'm so unhappy with the jockey chargers... very expensive...they even park my car unsheltered. ...

7.7 Ahmed K.
Saudi Arabia
January 23, 2016
Good Location
Location,breakfast & atmosfere
V good

5 mathew K.
January 23, 2016
it is ok
within walkable distance to city, Good for shopping and dining out side
our stay was reasonably comfortable. The bathroom /shower/toiltet are not to the standard of a 5 star hotel, broken tiles, disgusting bath tub, toilet seat ect. need to be adressed. . it was not worth the money that we spent. staffs are friendly and polite.

January 23, 2016
Lovely hotel and facilities
Went with my girlfriend, we loved the pool and gym, made use of it on both days. Breakfast was a lovely affair as well, there was a guy squeezing and making fruit juice live at the counter.