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Recent customer comments

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based on 5549 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.6

Natacha L.
February 26, 2016
Best Location In KL
Its the best location in KL. Its my 3rd visit and a bit disappointed about the club service. Staff was not welcoming and look down at us.

Angela A.
February 26, 2016
good location
good location,clean, comfortable
very good location, close to malls, food ect. Our room was comfortable we were on the 12th floor, it was quiet no traffic noise. House keeping was slack with soap we had to use the shower gel to wash our hands. Our second day we had no handtowels. They should have a checklist to go by so these sorts of things don't happen. Over all we had a nice stay, we would stay there again if we returned to KL.

Pongsak P.
February 25, 2016
It's overrated
Location, Location, Location
I stayed at this hotel for business more 3 years, everytime I visit KL but this time I feel I might need to look at other options. The hotel and the facilities are a bit outdated, The bathroom always a water spilt on the floor and never get dried, but that's not a problem for me, the major problem is the staffs at the concierge and the reception, they look moody and unhappy all the times. When I asked for the water bottle at the concierge, the staff looked obviously upset, will never stay here again, unless I have to.

Lee K.
February 25, 2016

lenni F.
February 24, 2016
Nice Hotel
Good location and Friendly staff

February 24, 2016
Great place - Park Royal
Comfort of Room, Position of Room and Attentive F/O staff
Pleasantly pleased and beyond my expectation as compared to a hotel stayed in Penang over CNY.

Billah H.
Brunei Darussalam
February 24, 2016

Chanus S.
February 24, 2016
Room, food and services are perfect
Food, Location and services
Their staff is very nice. I got a very good service. Food is also good. If you love shopping this is a good place to live.

Chu N.
February 23, 2016
Awesome location
Good location, large variety and delicious breakfast selection, friendly and helpful staff
It's our first time staying with ParkRoyal KL. The rooms are spacious and clean. Great variety of buffet breakfast and hassle free check in.

Hui T.
February 23, 2016
good location
Conveinent location, near to shopping malls.