arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 5506 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.6

Toh N.
Malaysia
September 28, 2015
Poor dinner experience in Plaza Ball Room
None
The food serve for plaza ball room for wedding is poor. Food is overcook and long serving time taken. The chinese tea is overcook and resulted the taste become salt. Overall i feel this hotel is over rated as 5 star.

jason P.
Singapore
September 28, 2015
Great holiday get-away with family, friends.
Facilities, food, entertainment. Lastly service.
Had great fun, apart from the haze. Maybe the hotel can consider providing face mask. And I did not get my English newspapers on my door in the morning. There was also no toothpaste and toothbrush in the room. The shampoo and shower accessories were nice. Great view from my room.

YEE S.
Malaysia
September 27, 2015
Old but nice renovate hotel
Buffet breakfast, Comfortable bed, Water Pump
Overall is ok, staff is helpful called : Tiffany. Nice design room but have some issue with plug outlook which is not really fully install well. Everything consider good especially the water pump in the bath is strong. I love the breakfast so much that is surprising me. Compare with other hotels that I stayed before, this hotel breakfast buffet is top 3 in my list. Room is not big but still comfort and design well to fit everything inside.

Ramchide R.
Australia
September 27, 2015
small rooms but affordable. .location in the city
close to the city for shopping and staff were friendly
Very comfortable and enjoyable

Jinhan C.
Singapore
September 24, 2015
Good location
Location. Comfortable bed. Safe location.
good location with many shopping malls nearby. There are also many good restaurants nearby the hotel. Hotel is nice and room is spacious.

Steve P.
Australia
September 23, 2015
Amazing Hotel
The staff friendly efficient and polite
We love this hotel. Its greatest asset is its staff who are amazingly efficient, friendly and polite. Rooms were beautiful, spotlessly clean and well equipped. Location is excellent with ample shopping, restaurants etc.. all within easy walking distance. Additionally the hotel is located next to the Monorail train system. Great value and we would not hesitate to recommend this hotel to anyone and definitely stay here again in the future.

sally H.
Singapore
September 22, 2015
Best Hotel in Bukit Bintang
Location, Cleanliness , Flexibility
Great stay, I have stayed in several hotels like Piccolo Hotel, federal hotel, Royal Hotel, Melia Hotel ( none has meet my expectations ) and by far, this is the best one I have stayed before in Bukit Bintang, will definitely stay again. Wifi is fast, hotel is clean and you have hot shower which turns on pretty quickly, usually I have problems of unresponsive wifi or lukewarm showers which takes forever to turn hot in other hotels. Hotel is clean and interior looks like its been newly refurbished. Will make Park Royal my default hotel stay when I visit KL again.

David W.
Australia
September 20, 2015
Very satisfied stay at ParkRoyal
Friendly staff in general, Orchid Club facilities and staff, very comfortable and well-appointed room.
Very enjoyable. Having the Orchid Club facilities available enhanced the visit. Staff member cleaning / preparing the room was especially pleasant and helpful.

Kamalruzaman M.
Malaysia
September 19, 2015
Great location go for shopping
Room location and cleanliness
excellent

Norhazini A.
Malaysia
September 16, 2015
Good
Easy access to monorail.
Just nice