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Recent customer comments

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All reviews (5419)

Business travelers (1005)

Couples (2064)

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Families with young children (744)

Families with older children (458)

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Excellent
8.2
based on 5419 reviews
Hotel Condition/Cleanliness
8.3
Facilities
7.9
Location
9.0
Room Comfort/Standard
8.3
Staff Performance
8.1
Value for Money
7.9
Food/Dining
7.6

7.7 Simon N.
New Zealand
October 08, 2014
Good hotel needs refresh
location, value, service and facilities were very good.
The stay was pleasant however there were a few things that need improving. The junior suite wanna.little small and carpet needs to be changed. The bar was a smoking bar with no non-smokers facilities. Service and location are outstanding but the hotel could do with a refresh and also in keeping with the move to provide non-smokers facilities would be welcome.

6 Yeong L.
Malaysia
October 09, 2014
Great Location, POOR Room Cleaning service
Location and comfort
Overall the hotel stay is pretty nice, except they have poor room cleaning service. The room cleaning service is inconsistent. I stayed in the hotel for 3 days and my room was only cleaned up once,the one and only time when I personally have to remind the cleaner to clean up my room when I bumped into him in the common hallway. Other than that, great location, value for money is alright, friendly concierge staff I have to say, better than the front desk.

8 Mi W.
Singapore
October 16, 2014
Good Location
Location, food and friendly staff
The location is good. It is just opposite Sungei Wang Shopping Complex. The food at the Chinese restaurant is very good. The room is clean. The staff is very friendly.

9.7 Tin C.
Singapore
October 05, 2014
Good hotel
free wifi throughout hotel, good location & good b/fast
Great but somewhat pricey

9 Hui K.
Singapore
October 03, 2014
A comfortable and clean stay
very clean rooms, spacious family suite, close proximity to malls
We stayed at family suite for 2 nights. The whole place was very clean, even the carpet floors. There was also welcome chocolates for the first night which delighted my kids with the surprise presents. The staff was also very friendly and helpful.

8.3 Lee V.
Malaysia
October 02, 2014
Good hotel and comfortable
Nice, Clean and good location
I was here for business trip. I had a nice stay here with clean and comfortable rooom. Nice view from the hotel room. The hotel facilities are modern, location is strategic with easily accessible to other areas of KL. Various shopping malls and eating street nearby. Busy night life. Highly recommended for any types of travellers and enjoy your stay :)

6.3 CHONGWEI G.
Malaysia
November 15, 2014
So...so...
Location is good, comfort and cozy
So so...the car park was sucks...the lighting was bad...as the car park was located at another building need to walk to the connecting bridge...as it was pitch dark during my stay it looks eerie and there is not even an attendance there... Besides, as the hotel is located opposite time square and a stone throw to bukit bintang, the walk there was enduring as there is a lot of people loiter along the walk way outside the hotel, making it looks so unsecure.

7.3 Kian L.
Singapore
September 29, 2014
Park Royal KL
Location, Service and Cleaniess
Fine

10 Luis O.
Singapore
October 07, 2014
friendly concierge
friendly staff. good location. great cleanliness and view

8.3 NORASYIKIN I.
Malaysia
September 28, 2014
Nice and helpful staff
1)Excellent service 2) Good good 3) Good room
Good stay but the room a bit small compared to price paid.Various choice of breakfast.Strategic venue for shopping and IT gadgets