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Excellent 8.4
Based on 1975 reviews

Recent customer comments

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based on 1979 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 8.7
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for Money 8.5
  • Food/Dining 6.8

5.7 Mohamad S.
September 03, 2015
unpleasant stay
good location
Firstly when we arrived...the counter staff were too busy with their work that we have to greet them first...counter staff is not friendly at all smile at all..were u guys being forced to work?smile is always important cause u guys are the front desk. Mayb because im same race as them..hard to smile..but when a foreigner comes in..can see they smile frm ear to ear...double standard park royal.. Requested for a king size bed was not available..and was not inform at the counter till we reached our room.n pls park royal if u wana reply...reply with a genuie need auto reply..

8.7 Lloyd I.
August 25, 2015
Great hotel. Crappy breakfast
Location. Room. Location ☺
The hotel was great. Location was great and the room was huge. The only thing bad i can say is the breakfast. Tables were not enough for the guests and the selection was not that great. All in all, i would definitely recommend the hotel. The location itself would make up for the bad breakfast.

August 25, 2015
my pal's hens night
comfy, clean, cool

8.7 siti R.
August 22, 2015
Worth every cents!
The big room, the facilities and the breakfast
The hotel is clean thus making our stay so comfortable.

4.7 Sheau K.
August 20, 2015
overrated hotel
sswimming pool, free parking, convenient store
I am quite disappointed for the stay. I am satisfy with Micasa all suite, Garden residence suite & Bukit Ceylon Service Suite but not Park Royal services suite. The floor at dining area is oily. The bed is queen size but not king size. The buffet breakfast is less variety. Though the breakfast is complimentary with the room booking, end up we decide to have our breakfast outside the hotel. The staff are not well trained. I do not get any friendly smile from front desk. Room service only pick up when we make the second call. Toothpaste & toothbrush only provide upon request. Last, which I don't like the most, some of the hotel guest. Three naughty kids(Middle East) push many of the buttons in an elevator. They just do it in front of other hotel guest without any shame. This is five star hotel?! I doubt. I pay RM 500 here for a night. I can get a better service from other hotels with a lower price, at least a civilized environment. My advice is, if u dont like any night life activities, there is no point to stay here.

7.7 Camilla C.
Sri Lanka
August 18, 2015
Great place to be. Great staff & value for money
1) Very well located from street food joints to shopping malls, mini marts & easy access to transport. 2) Excellent staff, friendly and polite. 3) Rooms very comfortable and cosy, attention to de
It was a great experience and we will definitely recommend the hotel to others as well. The rooms were conformable and cosy while the servicing staff were very friendly and attentive. It was good value for money..

6.3 Zackeer K.
August 13, 2015
Staff dont bother guest
Only the room nice
Rooms r good but wen we ask for the staff something no respond even ask for tooth brush we call 3 times never send we r very upst

9 Muhammad I.
August 12, 2015
Really enjoyed our stay
Friendly staff, good location, superb rooms
Decided to choose Parkroyal due to the good reviews and we were not disappointed =D

10 firas A.
August 08, 2015
wonderful hotel
location servcie and staff

6.7 Marliyani T.
August 07, 2015
pleasant stay
food. staff. location