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Recent customer comments

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All reviews (1946)

Business travelers (182)

Couples (717)

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Families with older children (176)

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based on 1946 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

7.7 David L.
United Kingdom
December 03, 2013
Throughly enjoyable and comfortable room .
Comfortable bed, size of rooom and location
As a regular traveller to KL this was my first stay in the appartments and I was very impressed by the size and comfort of the suite especially the bed as it is quite difficult to get decent beds as they are usaully to hard in the Far East. Breakfasts are very drab though and it wouldn't be asking much for a 5 star complex to put on a bit more variety and choice and improve the poor quality on offer.

7 Ling L.
November 30, 2013
Comfortable and safe
Friendly staff, clean rooms & pleasant stay
My hubby and I were travelling with my in-laws and our 2 young children. Overall very happy with our 3 days 2 nights stay at Parkroyal Serviced Suites. Staff are very friendly and very helpful. We even got upgraded to a bigger apartment upon arrival, and they stuck us on the 30th floor with direct view of the KL telco tower. Very modern apartment, clean and comfortable. My daughter fell sick during the trip and the staff were very helpful in helping us get to the hotel and even back! They even extended our check-out time! Even Agoda indicate that breakfast is not included, we got free breakfast. Staff at the reception said that free continental breakfast is provided to all guests :) I will definitely return when I'm in KL again.

9 johan S.
September 10, 2014
Nice apartment
Good location
Nice and modern apartment in KL.

7.7 edna S.
November 15, 2013
Good location, very nice people,
All in all the staff is what is keeping this place alive and buzzing, a very big place, and they give you the feeling that they care!!!!
We loved the little kitchen, the room was big, very noisy night and day, the building sight next door is really loud. The people at reception are amazing, nothing is to much. Thank you Dayana !

7.7 Heng H.
November 14, 2013
Cosy and comfortable
Clean, acess to shopping & public transport
Fun & Comfortable, easy access to shopping mall near by. Food outlet are plenty just round the corner. Easy access to public transport. MRT, LRT

November 09, 2013
great stay. comfort.. nice service
staff, clean room, nice swimming pool
Swimming pool was superb. Both pool(rooftop & level 1) Comfort bed & room

8.7 Patsy E.
October 29, 2013
Large comfortable room
Large comfortable room, close to great restaurants, easy walk to Bukit Bintang shopping
Our room was upgraded to a one bedroom which was large and comfortable. Staff were excellent. Hotel is in a great location with multiple restaurants across the road, Shah Al-Khair was cheap, tasty and even will deliver your meal to your room (the others might also deliver). All appear to be open 24/7.

9.3 christiani C.
August 26, 2014
great stay
clean, comfie and close to everything

10 Anggita W.
October 25, 2013
staff. location. room.

9 Alexander F.
United Kingdom
October 17, 2013
Great apartment great brand
Great staff, cleanliness and centrally located
Excellent stay in the Park Royal, the staff were excellent all round. The facilities excellent and our stay was generally fantastic. The breakfast is weaker than the Park Royal Hotel which serves an excellent breakfast but it is Serviced Suites after all. Overall Park Royal brand in KL is up there with the best known names worldwide. Loved the place.