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Recent customer comments

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Very good

based on 7067 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.6
  • Location 9.3
  • Room Comfort/Standard 8.0
  • Staff Performance 7.8
  • Value for Money 7.8
  • Food/Dining 6.3

8 Mohd C.
November 15, 2014
2 days seminar stay
location, location, location
it was a quick business stay where all my needs are very close nearby. Hence in terms of transportation and food as well easy to find.

6.7 Jan B.
November 14, 2014
KL for 1 day
Location, location, location
We picked this hotel on it's location. Having only one day in KL, we decided to use the Hop-on Hop-off bus and the stop is right outside. So it was convenient and staff were very nice. We arrived late and just wanted to eat and go to bed so we chose the restaurant in the lobby, which does not belong to the hotel, and the food was very ordinary. Next stop was a shower, and both that night and next morning we were both unable to adjust the water to the right temperature. We had to leap in and out as it passed between boiling and freezing. Off to read in bed for a bit before sleep - but the lights are positioned just outside the bed so we had to hold our reading material outside the bed! That is, if you could work out which combination of switches turned which lights on and off. In the morning, I went to put on makeup. Despite the room being lined with mirrors, there was none with a light above it positioned so I could see what I was doing. Our next hotel is a 2 star in India with none of these problems.

8 simon Y.
February 24, 2015
strategic location
room big big!
very good location!

7.3 Nasrul A.
Brunei Darussalam
March 03, 2015
Great location
Location, Concept, Noisy outside area

November 14, 2014
Doesn't live up to my expectation
Great location, sound proof rooms and comfy beds
Location - Right at Bukit Bintang. If you love to be in the town area, this is the place for you. Else, stay away from this place as it is just so overcrowded with people during the weekends. It's near Bukit Bintang train station but expect to squeeze with hundreds of people in the train. I had a stroller with me and it's simply impossible to get in the train without rolling over someone's feet! I hate the taxis, they scrape the money out of your pocket. Eating places are everywhere and most of them serve Indian food. Check in - It was okay, GM took quite some time to check us in. His ground staff are much faster as the guests who came after me got their room first. Hotel room - At a first glance, it looks pretty clean. After a while of playing on the floor with my son, I noticed so many hairs under the bed and it's very dusty! Even the floor wasn't clean enough. Breakfast was basic, nothing great as it was served from a 3rd party supplier. No hotel restaurant, no room service, no pool, no baby blanket and everything here are chargeable; extra pillows, extra towels and they even want to charge me for an additional disposable sanitary bag! The corridor lighting leading to the rooms? I felt like I just passed through a ghostly alley. Install more lighting please! I can't even see the picture frames that was on the walls. Beds & pillows are comfy, rooms are well sound proof. I don't have any issues with the frosted shower door except for the sink in the middle of the room. It's silly! It's so awkward to brush my teeth while facing the bed. I had requested for a baby cot in my room and they sent me an unstable & shaky wooden cot. When I place my son in there and when he moves around, it's so squeaky and it felt as though it will break apart any moment.

6.3 tan C.
November 12, 2014
Shopping and eating very good...

8.7 Anton S.
November 13, 2014
The best Location in Bukit Bintang Road,
Location, Price and Clean
Good Stay in the Piccolo Hotel, Strategic location,

6.7 Melati M.
December 17, 2014
Good location
Location. Clean. Nice.

8 Kitty L.
December 12, 2014
Good Location
Big room, hotel staffs were polite, location
Easy to find food around the area

9.7 Xinyi T.
November 13, 2014
Awesome Location!
location, cleanliness is located just beside Lot10. very accessible.