Back to hotel info

Recent customer comments

Filter by traveler type
Very good

based on 7203 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.8
  • Location 9.3
  • Room Comfort/Standard 8.0
  • Service 7.8
  • Value for Money 7.8
  • Food/Dining 6.3
Sort by

Vern S.
July 15, 2014
Worst stay i ever had in KL
Location, location and location
Worst stay i ever experience staying in Kuala Lumpur hotels. First when check in, urine stains on toilet bowl, follow by stains on bed sheet. Complained to duty manager and requested to change room, no apologies and even insinuated that we wanted to change room to get free upgrade! Waited for more than 30mins and still no response from duty manager for the change of room, have to make another follow up call then they finally change our room. Change to another room of the same category, bath towel given is thread bare, looks more like a floor mat! Never going to stay in this hotel again!

Pong T.
Brunei Darussalam
July 15, 2014
Only back to hotel for shower n sleep.
Location n price only
Room conditions getting worse from the last time i stayed, esp the toilet seat in room 1802. It was kind of crack n when everytime i sat on it, it was pinching my skin. And the wifi sucks, i had to sit near the door to get wifi connection. The staff? From my first stay was never been those kind like smiling, sweet n welcoming at all. Try stay at mandarin orchard singapore. The front liners are fantastic! But anyway, what keeps me coming back was merely the location. Who cares about the staff anyway? I only communicate with them during check in n check out!

July 15, 2014
centrally located
close to shopping area. free Wifi access & staff friendly
easy access to shopping area

July 14, 2014
Not bad but the room service was slow.
Ok. I really love the location.Easy to find food & near to shopping mall. Was very disappointed with the room service.The hair dryer in my room didn't work so requested for another & waited but didn't show up at all.

July 14, 2014
Location,Cleanliness and Value for Money
Location,Cleanliness and Value for Money

Fauzan W.
July 14, 2014
Nice location to stay
Location, distance, easy transportation
Very good in general

Olivia F.
July 13, 2014
Good Strategic Clean

Hartono T.
July 12, 2014
Shopping, nice, unfriendly
Shopping, nightlife and central
Overall great

Patrick W.
July 11, 2014
Very clean room with good service
Location location location

Dorine G.
July 11, 2014
Clean, mins to shopping centre.
Location, cleanliness, friendly staff
Good, comfortable, centrally located to all shopping area