arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (7067)

Business travelers (931)

Couples (2928)

Solo travelers (982)

Families with young children (914)

Families with older children (524)

Groups (788)

Very good
based on 7067 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

8 Kit C.
November 19, 2013
The hotel is very convenient.
Clean, Convenient and friend staff.
Overall the stay is perfect as the shopping mall is nearby,a lot eateries. The massage at Piccolo hotel is perfect too.

7.3 Benjamin Y.
December 05, 2013
centrally located hotel near the heart of KL
near LRT, near malls, near good food
this hotel i have been coming back for many years. The hotel is centrally located near all the malls, near good food and also it is near LRT if you need to take public transportation.

7.7 Kit C.
December 05, 2013
Good experience
Clean, near to town and friendly staff
Overall is perfect, thats why i extended one more night. Near to lot 10 as i like the "makan" at their B1 restaurant. This hotel SPA is good, high recommended.

8 KIN H.
Brunei Darussalam
November 18, 2013
excellent stay
good location, big room, very clean
near shopping and food, friendly staffs and security.

7.3 Chandra E.
November 16, 2013
it's good, nice room.
near shopping mall, nice staff and clean
so far it's good, because i just stay 1 night. but i have problem with the tv remote it's not work.

6.3 Joelle T.
November 16, 2013
All is good expect the no carpet in the room
Good location , comfortable bed, windows allow to b open a bit for better air
All were good, location of the hotel. Expect they really have to look into putting carpets in their rooms. It very dangerous when the floor is wet. Almost fell down a couple of times. And their toilet is open concept which means their basin is in the middle of the room. After every wash or brushing teeth the floor got wet had to took my own towel n clean the floor or it b very slippery . And without carpet it so oblivious to see the dirt on the floor. So uncomfortable. They really had to put carpet in the room, if not put it at the basin area. No carpets very easy to slip n fall esp elderly folks and children .If anyone fall? Is the hotel going to take full responsible ? Going to create a lot of problems. So the best install carpets in all room.

8.7 Ak B.
Brunei Darussalam
January 09, 2014
Relax and Comfortable
Close to shoppong centre; cozy bed; and save on taxi expenses
Thumbs up! Worth every penny. Comfortable bed. Fast complimentary internet in room. a short distance walk to Lot 10, Sungei Wang, Pavillion and Sephora. Many halal restaurants nearby. Also good for couples on honeymoon and family on vacation.

8.3 Michelle B.
Brunei Darussalam
November 25, 2013
Easy access to shopping malls
centrally located, clean hotel and close to shopping malls

9.7 Sylvia N.
November 17, 2013
Very good, impressive and comfortable
centrally located, fast internet, close to local restaurants
The hotel is closed to shopping centres, we feel very comfortable to stay there because the hotel is clean, high speed internet. very near to the local restaurants. the staffs are so friendly, very attentive. easy to get the transport. Worth to pay and I strongly recommend for this hotel. We will definitely come back for the next stay

3.7 sim I.
November 15, 2013
not worth the money
Bad impression was when we check in, staff were not friendly and instruction was not clear. Room was disppointed as 2 bed room suite were booked. Room given were 2 connecting room. Breakfast included were horrible, might as well dun include in the room rates. All staffs not friendly and approachable. Water boiler supplied was moldy and dirty.