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Very good 7.9
Based on 7147 reviews

Recent customer comments

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Very good

based on 7147 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.7
  • Location 9.3
  • Room Comfort/Standard 8.0
  • Service 7.8
  • Value for Money 7.8
  • Food/Dining 6.3

Yao K.
May 19, 2016
Good Location, Average Facilities
Pros : Room was spacious, 4 pillows provided, fridge was big enough to store many drinks. Bed was clean and comfy. Reception let us borrow an umbrella as it was raining in the evening. Neutrals : Sound proofing was ok. View was decent. Everything in the shower room functioned properly. Room lighting was bright enough. Cons : AIR CON WAS BAD, the hallway was cooler than my room. After informing the staff, they sent some technicians up to clean up the air con. It was still bad. The wash basin had a weird ass layout which required me to contort while brushing my teeth in order to rinse my mouth. The pillow was too soft, had a neck ache after waking up.

Khalil K.
May 19, 2016
Good location
A good hotel for travellers who spend time out most of the time and the hotel is surrounded by malls and eating place, which is very convenience.

May 18, 2016
hotel not rate in 4 star
near shopping

Soon C.
May 16, 2016
great location, hotel under renovation.
good but currently under renovation.

Evonne L.
May 11, 2016
Great location
Room is nice but both bathroom glass door cannot close properly, inform reception and was told will arrange maintainer staff come to check. Wait for 10 min and the maintainer staff come and check. Take some spare part to changes as well. Later told me he cannot repair and call up reception request changes room for us. We check in again to new room and what I saw on the table!! OMG!! Big cockroach on the table .... we need to catch it and I have no more energy to infrom reception again........

Charles T.
May 10, 2016
Good location
A lot of shopping areas nearby.

Hjh Y.
Brunei Darussalam
May 10, 2016
Hotel with great location
Everything is perfect except the air-conditioner in our room is not cold enough, no air-cond as well in the elevator (felt stuffy inside).

muhammad R.
May 10, 2016
Very close to Pavilion and Go KL bus shelter.

Lorna S.
May 09, 2016
Perfect location
Stayed here before and came back for a long weekend shopping break. Staff were much nicer this time round, and they've added a cafe and a Starbucks on ground floor. This is pure convenience, and with the hutong just a few steps away, food is easily taken care of. Hotel is undergoing renovations, and it was well organized. Guards to guide lost guests and the floors were all covered with taupe wherever necessary. Rooms were cleaner during my last visit. That's the only thing they need improvement on.

Dolly T.
May 09, 2016
quite disappointing
during our visit, Ansa was under renovation. the painting odor was very disturbing. Supprisingly, there is no breakfast available in Ansa now. They only gave us complimentary Starbuck voucher RM20 per person. Since we were travelling with 2 young kids and we need to get to airport early in the morning, we expected a decent breakfast. for the cleanliness, we spotted several stains on the sheet and the furnitures were dusty here and there. surely, they need to upgrade their rooms. This is not my 1st stay in Ansa. I have stayed here before when the hotel name was Piccolo. Back then, the rooms were perfect and they provided breakfast too. So, during this 2nd stay, we were quite annoyed and disappointed.