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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel

No 4 Jalan Conlay, Bukit Bintang, Kuala Lumpur, Malaysia 50450

Excellent 8.1
Based on 3980 reviews

Recent customer comments

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Excellent



based on 3980 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.9
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.5

Amir K.
Malaysia
December 21, 2015
Good Stay
Room and Foods
Good with an Freelance Escort

Mark C.
Malaysia
December 19, 2015
5 Star Location ; Hopeless Customer Service
Location
Stayed one night with my wife. Another huge disappointment towards Accor's hotel in Malaysia. 1) It is an OLD hotel bought over from Prince Hotel. Rooms and facilities are from 1990s. Especially Rooms' conditions. 2) Food is horrible. I paid MYR100+ for a birthday cake for my wife and they only have chocolate mud cake which taste like it's been stored in the fridge for 1 week. 3) Customer service is not even up to par to a 3-star hotel. Most staffs couldn't speak English properly, nor understand your request. I've made more than 5 room service request such as asking for cutlery and cake for box. They failed to get a single request right, or sometimes, my request was completely ignore. In summary, FIRST START location, service from hell.

CHEU N.
Malaysia
December 19, 2015
good hotel
overall is good
good and convenience

CHEU N.
Malaysia
December 19, 2015
new hotel
location
good and convenience

Manoj M.
Australia
December 18, 2015
Room denied because of high occupancy
Staff not co-operative, poor customer service. Key card was not working almost everytime i tried to use. Waited for half an hour for check in, denied a room in spite of having paid for the room 2 months ago.

Mun Y.
Malaysia
December 18, 2015
not bad
location

LO W.
Malaysia
December 18, 2015
Good for relaxation and deep sleep.
The bed & pillow
It was indeed simple decoration and the thing i love the most was the bed & pillow. Toilet is cool, huge. Comfortable for business travel.

Norazman N.
Malaysia
December 18, 2015
OK for short getaway
1) Near to Pavi

YIng T.
Malaysia
December 17, 2015
Very poor quality wifi
mattress, room, view
we are pleased with the room and the mattress and the view with KLCC however, the quality of wifi is very poor and not fir for a hotel that rated as 5 star

Christine C.
Malaysia
December 17, 2015
very good stay
location, friendly, confortable
very good