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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel

No 4 Jalan Conlay, Bukit Bintang, Kuala Lumpur, Malaysia 50450

Excellent 8.1
Based on 3955 reviews

Recent customer comments

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based on 3955 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.8
  • Food/Dining 7.5

8 Aisyah K.
May 24, 2016
In house cleaning not on par
When we first arrived Pullman, we were pleasantly welcomed and managed to check in two hours earlier than 2pm. We were generally pleased with the room, services and facilities- providing us with extra towels and toiletries. The extra bed could have been more comfy tho. However, what bugged me was on the second day, I realized that the room cleaning was sub-par. They restocked the toothbrush set and cleaned the toilet well. But when we checked the vanity kit, we realized they didn't stock it up at all. They made it look like they threw away the previous kit and replaced it but in actual fact they only closed it back and placed it back on the rack - we knew cos we counted the number of cotton puffs in the kit. They also took away our bolsters and runners and didn't return it back. Very disappointing :(

8 LIM K.
May 23, 2016
friendly staffs
Feel nice & comfortable

10 ritche B.
May 19, 2016
Nice hotel
Good food

May 19, 2016
Good location
Easy access

May 19, 2016
Nice place
Good location

7.2 John H.
May 19, 2016
Carpets were a little dirty for 4-5 star hotel. Staff was good but hit & miss. Waited for over 1hr to get milk delivered & rooms were not cleaned till late in the afternoon.

5.2 Kah C.
May 18, 2016
Bought Over Hotel
My stay at Pullman Kuala Lumpur City Centre Hotel and Residences Hotel was not great at all. First my room still not yet ready by 4pm. And they move me to the apartment. The cleanliness is very bad. Still have rubbish in the room

May 18, 2016
hotel no wifi
how can be ?hotel no free wifi.....

5.2 Tari S.
May 17, 2016
Old hotel
Big bathroom, the room was not too clean, old hotel, old interior, it is within walking distance to suria KLCC mall.

9.2 Chong Y.
May 16, 2016
Excellent hotel
During our 2 days there.. We truly enjoyed the comfort, it's cleanliness , nice breakfast with various choices fresh n delicious n most of all helpful staffs from house keeping as well. Our room was always spotless clean when we get back to the hotel. Thumbs up for Ms Alisha who was on duty during those days. Will sure go return for our next stays. Keep it up, Pullman!