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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel

No 4 Jalan Conlay, Bukit Bintang, Kuala Lumpur, Malaysia 50450

Excellent 8.1
Based on 3955 reviews

Agoda Verified Reviews

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based on 3955 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Staff Performance 8.2
  • Value for Money 7.8
  • Food/Dining 7.5

7.2 Leonard N.
May 03, 2016
Great location
The hotel is located at a very central location, with the city's shopping and business district in the vicinity. It has facilities of a hotel should have however the hotel looks tired. It needs some refurbishment. The water pressure in the bathroom is very strong. But the glass door has a big gap on its side so water seeps out quickly making the floor wet. The room is also equipped with most necessary appliances like an iron and an ironing board, a kettle etc. The toiletries provided are also very complete. Some of the furniture can be a little old, though. The service of the staff is really good. I requested to check out at 130pm and they were happy to do so. The parking for my guests are complimentary on top of mine. Their housekeeping is also very prompt.

9.6 Najihah S.
May 03, 2016
Excellent location and Service
This is the 2nd time I'm staying at Pullman City Centre. 1st time for a business trip and 2nd for short holiday with families. Had booked 4 rooms during this stay and had arrived early at about 11am for check-in. Mr. Edwinson the front desk that is serving us was really helpful in finding us available rooms for early check-in. Not only that, he also took the effort to ensure all of us are located in the same floor close to each other. Room is general ok for superior, not that big and not that small. However, room is quite old with old furnishing. But then again, we were only in the rooms at night to sleep. Most of the time we are out and about. Reason for choosing Pullman is for its location just opposite Pavillion Shopping Mall. To get to Pavillion, we have to walk by the side of the main road and to the connecting bridge located near the Novotel hotel. As we are with kids and strollers, this could be one of the setback, and especially during raining days. Would be good if the main road infront of the hotel have a traffic junction direct to Pavillion. Staffs are generally all polite, nice and very customer service oriented. Kudos to them. Housekeeping is very prompt in delivering items. Breakfast spread is not that much though. Maybe because I've stayed in Marriot before. But quite lacking in Asian food. Their main dish is more towards Western liking. I must say the only main dish for Asian food is Nasi lemak. Overall, me and my family had enjoyed our stay. Given the location and value, we will stay there again.

8.8 Diana T.
May 03, 2016
Huge room, good location
Stayed in the one bedroom apartment. The room is huge with fully equipped kitchen, dining area, sofa area and writing desk. I didn't think the breakfast at Level 10 was good. Mostly bread and pastries. Hot food was omelette and porridge. Was craving Nasi Lemak actually. Apart from that, the overall experience was great.

8.4 Tong F.
May 02, 2016
Just like what I experienced 4 years ago when I attended a friend's wedding in the hotel. Gotten a room via her wedding package and was put into a room that can house 2 mahjong tables! And...with the full view of the twin tower! It's a pity that this time I have only 1 of the tower from my window...☹️

6.8 Romi P.
May 01, 2016
Need to improve on breskfast menu

7.2 Tjin C.
April 30, 2016
Good location but room is dated
Great location but room look dated and old

9.6 Athena T.
April 28, 2016
Beautiful Hotel & View
Great breakfast buffet. Near to Pavilion

7.2 Juliana J.
April 28, 2016
Old hotel
the room was ginormous. the one bedder apartment could fill about 50 people. however, the facilities within the room was quite poor and old. There was only 1 tea cup. Toiletries were next to nothing. First night, they did not provide bath robe, second night, they did not replace the toiletries. Breakfast spread was also disappointing.

9.6 Muhammed A.
April 28, 2016
Worth every cent spent!
Pullman KL has been the hotel we go to each time we are in KL. This time we came, their service was great! Check in was barely 10 minutes, the staffs were professional and fast. The rooms were cleaned and when we asked for a change of bedsheet sometime during the day as it got dirtied, they did it swiftly. Breakfast was good, as usual. And the location is just perfect. We also got upgraded to a room with a KLCC view. It was good!

8.8 Romi P.
April 22, 2016
This hotel is very good
Need to improve for breakfast menu