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Recent customer comments

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All reviews (214)

Business travelers (26)

Couples (38)

Solo travelers (11)

Families with young children (70)

Families with older children (43)

Groups (26)

based on 214 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

5.7 Philip H.
September 10, 2014
Business trip
Friendly staff tried hard to please. Coffee shop buffet had wide choice of food. Check out was efficient.
Check in was long and tortuous but helped by very courteous personnel who made great efforts to sort it out. Location dominated by very heavy traffic so not pleasant to walk but huge shopping centre across the road connected by footbridge.

8 MUN C.
Hong Kong
August 19, 2014
A very good hotel & apartment
breakfast in 10/F for apartment guest is very delicious, location is close to Pavilion, can walk to Alor street & Twin buidling
my kids feel secure to stay here as need to use hotel card in order to get in to the floor. apartment is big but bed is not big enough for 2 kids and adult, better to have two beds

10 Hisyaamuddin B.
August 04, 2014
Amazing stay
Affordable, large apartment and location is near shopping centre
It was overall a great stay as we requested for an apartment and it was spacious and cozy. Hotel was also very convenient as it is just opposite a shopping mall where we often shop at.

7.3 Christine C.
August 09, 2014
Near to shopping mall, luxury, nice

8.7 Mie T.
June 16, 2014
Location is excellent.
Location, good stuff, big room
Everything is perfect like location, room size, good stuff except the key card system. At first I thought it was only happened to me but I saw people complaining at reception about key card as well. They should check the system.

5.7 Theresa C.
June 24, 2014
Generally fine except for checkin.
Proximity to Shopping in KL
Except for an unpleasant incident at checkin when the rooms were not ready at 6pm and the associated not only lied but was rude, the stay was fine. To be fair, the management was quick to respond to feedback and apologized. The hotel is well maintained which is a plus for Msia; albeit a little old. The key cards access to car park, elevators were challenging. Pavilion Shopping is a short walk away though not as convenient as Marriot. The food at the coffee house was average but service was decent.

5.7 ADEL A.
Saudi Arabia
June 10, 2014
The kualalumpur city is beautiful with lot of fun.
Nice location closed to shopping centers and resturances.
Very good stay with my family members. Some enhancements required to a tracked customers.

9.3 Ernawati E.
May 28, 2014
Location, Comfort, Room
Amazing service as always.

7.7 yasir S.
March 26, 2014
It was excellant stay at prince hotel
location , accomodation n food
It was very good n me n my family loved staying their

9 Taahira T.
December 19, 2014
Good Hotel, good location
Cleanliness, Spaciousness, Breakfast spread
The hotel is located in a good location. Near malls and train station. We went as a group of 4. The room was spacious and clean. Some of the reception staff are not as polite as you would hope for in a 5 star hotel. Breakfast spread was ample.