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Recent customer comments

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All reviews (2448)

Business travelers (460)

Couples (959)

Solo travelers (328)

Families with young children (297)

Families with older children (177)

Groups (227)

Excellent
8.2
based on 2448 reviews
Hotel Condition/Cleanliness
8.2
Facilities
8.5
Location
8.6
Room Comfort/Standard
8.2
Staff Performance
8.2
Value for Money
7.9
Food/Dining
7.8

9.7 Gabrielle K.
Australia
July 08, 2012
Great location, comfortable beds and lovely pool.
Eastport room had view of Petronas Towers
the bed was seriously comfortable - i loved it. everyone was friendly and on the first night there were some noisy guests on our floor, however reception sent someone up straight away and we didn't have any more issues. the view from the room was great - petronas towers out our east wing window. close to the monorail but also walking distance to towers and pavillion shopping centre. room was quite large and very comfortable. i'd definitely stay here again.

6.7 Abhishek M.
India
July 08, 2012
Great location adn staff but really old rooms
Service, size of room
It was a pleasant stay and the staff were great but the hotel needs to renovate their rooms.

10 James O.
United Kingdom
July 08, 2012
Excellent hotel in good location
Friendly and helpful staff in all areas - reception, concierge, restaurants
i stayed 2 nights on business and was very pleased with the hotel and service. i mainly ate local food from their menu which was of a high quality. the hotel is excellent for taking taxis to various business locations are the city and not far from petronas the the suria mall.

10 Sultan A.
Saudi Arabia
November 19, 2012
Lovely hotel and service with a smile
Great location but small rooms
Great location but small rooms & Lovely hotel and service with a smile

10 Sultan A.
Saudi Arabia
November 19, 2012
Lovely hotel and service with a smile
Great location but small rooms
Great location but small rooms & Lovely hotel and service with a smile

9 Yvonne A.
United Kingdom
July 14, 2012
Classy and professional
Classy
Lovely rooms with the emphasis on quality. The bed is one of the most comfortable beds I have ever, ever, slept in and was a pure joy to collapse onto after walking for miles sightseeing. The amenities were also very good quality and were supplied generously. The staff were very professional, at times minus a degree of friendliness and warmth at Reception but I'm talking about a minority not the majority. Particularly Annalise,Charlotte and Isabelle were very friendly, this is more important to a solo traveller. The Concierge Team also could not have been more helpful and friendly. There is an emphasis on class and good service whether it be the rooms, furniture,amenities, technology, or staff. There is also a great pool with a relaxing ambience. There was some noise from the construction site nearby, unfortunately early in the morning, although the view from my window of the Twin Towers was spectacular so I didn't want to move rooms. The food could be improved as in temperature and a request for ice in the smoothie was not followed through in Room Service. The location is great as it's near the Monorail and the shopping mall near Twin Towers, although no restaurants on the doorstep. It's also opposite the Tourist Centre where the info and advice is very good. There is also a money changer there. Would I stay there again? Definitely for business or with another traveller but possibly not as a solo traveller as there wasn't a chatty ambience as in some hotels.

7.7 Michael S.
Singapore
July 14, 2012
Good service, good location, good facility
all of the above
I found the location of the hotel is very convenient. The services were good. I needed some helps of how to get there, the staff was rather helpful. In general, it was a present stay.

5.3 Stevie R.
New Zealand
July 12, 2012
Ok hotel, but not worth the price
Location to KLCC and MRT is excellent
Overall, an OK hotel. The staff were not particularly friendly or helpful, but assisted us when we asked. The rooms were small and basic. The gym in this hotel is excellent and very well equipped. The pool area is also very nice. The location is fantastic.

7.7 karthik B.
India
July 14, 2012
Great Location ... old decor in rooms... quite
Location, Accesibility options
The rooms were quite old decor. Very different from Renaissance properties one gets to see. The lift (open/ close) were very high above the floor numbers...my little one was briefly stuck alone as doors closed before we could enter - help was around thankfully.

6.7 Richard S.
United States of America
July 31, 2012
Hotel Was Ok
Buffet and friendly staff
The Renaissance Hotel is ok. Right now many of the rooms do not have wifi and this is a drawback. Depends on which rooms you stay in as well. Executive rooms are much nicer in terms of décor. Service is friendly.