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Excellent 8.2
Based on 2453 reviews

Recent customer comments

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Excellent



based on 2453 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Staff Performance 8.2
  • Value for Money 7.9
  • Food/Dining 7.8

9 Jiayan H.
June 21, 2012
Excellent service
Hotel gym is very well equipped.
the service standard was beyond my expectation. after they repair a leak in the toilet, the service staff called 3 times to make sure that i was okie and happy with the stay. location wise, it is near city center. zouk is just 3 mins walk away.

10 Greg R.
Australia
June 20, 2012
Beautiful Hotel and very friendly service
Location, Staff, Style, Rooms, The pool,
enjoyable and relaxing, i would not stay anywhere eles if we return to kl, 5 star all the way, it was clean, fresh, and the staff fantastic, polite and very helpful, our stay was magical. thank_you.

7.3 Nazri H.
Malaysia
June 20, 2012
Nice hotel with big swimming pool
Good breakfast you can choose from Western & Malay Food
my family just had good stay here in this hotel during our countdown to new year. the hotel is about 5 km from kuala lumpur city center (klcc) and a good view from the hotel.

9.3 Eugene Q.
Philippines
June 19, 2012
Great hotel with superb service
Excellent room with an excellent view of the Twin Towers
nothing bad in this hotel. all praises from the facilities to the services up to minute details. simple requests were given high priorities by the friendly and courteous staff.

8.3 Syed F.
Malaysia
June 18, 2012
Nice short stay
Near to attraction places.
Two night staying here is not enough. The hotel is simply superb and if you can afford, just stay for a few extra night to give yourself time to enjoy each facilities in the hotel.

3.7 aziz H.
India
June 18, 2012
not bad..
fantastic location. good food..
they don't really give room having nice views for the booking with agent.. they do have free internet, but no wi fi in the room. thank you

7 Paul L.
United States
June 18, 2012
Great location but dated rooms
Location
This hotel was very close to the KLCC and the Petronas. Right across the street was the monorail station and an LRT station was just 5 minutes walk away. The location was great. With that said, the rooms were quite dated. The wallpaper was peeling off the walls, the room had an old musty smell to it and overall everything in the room looked tired. But the bed was nice and firm, the rooms were large, the pool was great and the staff were efficient during check-in. It was an okay room but definitely would not stay again at the Renaissance.

9 Pyae O.
Myanmar
June 17, 2012
Newly furnished rooms with astonishing facilities
Cleanliness and Fitness Centre
In contrast, the stay was great. Though this kind of room is not actually recommended for families as it is quite small. Apart from that, the room was great! Also the decoration was sensational. This hotel seems to be older than others but I would recommend it.

9.7 Nola S.
Australia
June 17, 2012
Unbeatable views in glamorous stylish room .
Great staff, great location, 5 star rooms.
some hotel rooms are only places to rest on your journey but the renaissance became part of the journey itself. beautiful, luxurious room with spectacular views over kl's skyline of high rise buildings, and fittings of excellences such as huge shower, separate bath and guest toilet for the lounge room. the staff were genuinely friendly but also efficient, attending to our minor requests immediately and courteously. made our stay in kl a great end to our travels before returning home. we'll come back again.

7.3 Siew K.
Singapore
June 17, 2012
Great Location
Great location as assessible to LRT/Monorail
Good location & very nice of the staff for the free upgrade of room. However there are hiccups during check in and the parking. As my family who is staying at the east wing are having problem with the keys they got lock outside as the keys are not working. Miscomm between the carpark vendor & hotel staff.