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Excellent 8.2
Based on 2455 reviews

Recent customer comments

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Excellent



based on 2455 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.8

m H.
Indonesia
January 11, 2012
Nice Hotel And Nice Location
Good Price
this is a nice hotel with nice location, i'm booking with agoda and have a good price. can take a walk to klcc, also near with a foodstall. also have a big pool. it's recommended

Mr L.
United Kingdom
January 11, 2012
Superb location, excellent rooms.
Gymnasium and sports facilities
Another excellent stay at a first class hotel. Staff very acommodating, I would certainly recommend the upgrade that allows you to floor 22.

Asta J.
Finland
January 09, 2012
Great place to stay
exellent location, good gym, luxurius breakfast
its always pleasure to stay in renaissance. check-in usually goes fluently even at busy christmas time. rooms are nice. specially i recomend breakfast, gym and also spa facilites. outside pool might be biggest in kl. service and food at pool area is very fine also. location is great its within few minutes of petronas towers and suria klc shopping centrum. you can easily to walk to chinatown also.

Madhavan R.
India
January 09, 2012
Great location with very poor service
Good location, close to the twin towers with good views.
We had booked with additional bed to be put in the room. On check in they confirmed that this will be made available in 30 minutes. We reminded after three hours and got further assurance that this would be done immediately. However after three more hours, around 10.30 pm, we were told extra beds were not available!! On speaking to the duty manager, it took another 30 minutes to get the bed. Same problem with housekeeping when we asked for an extra towel. When one enters the hotel, there is no one at the doors most of the time to welcome the guests. When checking in, I was give wrong information on parking fees (Was told it would be MYR 5 per day and they charged MYR 10 per day). Clearly their staff need substantial training in providing correct information as well as taking care of customers. Management is responsible for the poor situation there.

Antony M.
India
January 09, 2012
Plesent Stay & excellent Service
Prominent Place, Easily Accessible
friendly staff, able to resolve issues immeditely, safe and reliable

Sujaudeen M.
Singapore
January 09, 2012
Classy hotel with small rooms
Classy , nice ambience
nice hotel , simple and affordable . one of the good aspects of the hotel was the breakfast . variety of choice of food delivered to room if you choose breakfast in bed . good location beside transport rail leading to sungei wang plaza and hotspot areas .good room service . room abit small for a smoking room . overall 6/10

David F.
United Kingdom
January 09, 2012
5-star hotel with 3-star service
Good location and nice pool
Location is ideal for Bukit Bintang and KLCC, and the pool area is nice an relaxing. However, disappointed in the service for a 5-star hotel in KL, and first bad experience of Renaissance in Asia. The toilet didn't flush, even after having someone come to fix it, and the breakfast left a lot to be desired, not a great choice, nor enough seats. If you are shown to an empty table, don't leave it, as someone else will also be shown to it whilst you are getting your food - even if you leave your stuff on the table! This happened twice one day! On the plus side breakfast is served till 11, so you have enough time to find another table!

Christian S.
Sweden
January 09, 2012
Got everything a business traveler might need.
Great Executive floors for meetings, nice relax areas like pools etc for unwinding.
coming to kuala lumpur for business, i wanted to stay at a nice place so my clients could come visit for meetings, and still not to expensive or far away from the city to not be able to enjoy the nightlife and food, this place is ideal for this. just of the main city road jalan sultan, and just a couple of monorail stations away from bukit bin tang.

Grzegorz D.
Poland
January 06, 2012
Excellent location
Prime location, close to subway and Petronas, good food
prime location, 5 min from petronas tower, 5 min from the subway/monorail station, easy access to attractions, wonderful view of petronas. excellent food for breakfast, friendly and helpful staff. on the downside- the hotel needs a little bit upgrading, the room was not very clean, was slightly dated, toilet paper was missing for 2 days. bathroom damp and not very clean. the overall impressions was good mostly due to prime location which compensated for minor disadvantages.

Jeffrey T.
Singapore
January 06, 2012
Wonderful hotel and great arrangement by the hotel
the location of the hotel and also the wondering staff
My partner and i was so amazed by the arranged made by the hotel.As we are honeymooners, i actually contact the hotel to help me decor the room and wanted to give her a surprise. What i thought is just normmal decor by the rose petals on the bed. When we step in, we saw the whole room is well decorated to her favourite colour and also the complementary cake by the hotel is the same theme as the room. My partner actually tears and so touch. Best is our view from the room, is directly facing the KLCC twin tower and we actually watch the fireworks in the comfy of our room without having to go down and squeeze in the crowd.