| good service at REnnaissance KL |
Guest Rating: 8.3 |
makorn P.
|
 Thailand
Business Traveler
Date of Stay: 16 Nov 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
good follow up with sevice mind. Telephone charge was quite expensive Overall service is good. The staff pay attention to customers with good telephone follow up for all the requests. Location is quite strategiclly located in central area with easy access to business and tourist area. The breakfast is well prepared with varieties. The hotel promotion of free nights on the 3rd. night is great as a good incentive for frequent travellers like us,but the telephone charge is a bit expensive.
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| Cool Hotel in a Hot City |
Guest Rating: 9.7 |
david J.
|
 Australia
Business Traveler
Date of Stay: 15 Nov 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Impeccable service, well organized hotel, very c0omfortable rooms, clean safe envoronment. Excellent facilities great pool and gym. Attentive staff A bit impersonal. its the biggest hotel on KL in terms of rooms and there is a tendency to get lost. the lobby ares could be more inviting and the clubs and bars located in the hotel take some finding. Clearer directions for what facilities are in the east and west wings might help. The rooms are well maintained, bu they shoudl move to Plasma screen TVs, the old box sets look a bit twentieth century. The Renaissance, Kuala Lumpur is a fine modern hotel located close to the Petronas Towers and with easy access to the Bukit Bintange area. It's a very convenient and comfortable place to return to after a phrenetic day's shopping or business in downtown KL. The facilities are excellent, the staff extremely courteous and helpful without being intrusive. You immediately relax on entering the lobby and the rooms are well maintained, quiet and incredibly comfortable
Restaurant Tip : Check out the Magnificient fish and chips bar in Changkat Bukit bintang. It compares with the best fish and chips in either Oz or the UK
|
| Reasonable hotel |
Guest Rating: 8 |
saseedaran T.
|
 Malaysia
Couple
Date of Stay: 15 Nov 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
-Reasonable price
-Swift service from housekeeping
-Courteous service from reception
- Complete gym facility with sauna, jacuzzi, steam room and swimming pool The rooms are nice and spacious but need some minor refurbishment.
Parking fees for guest of hotel This hotel is situated at the prime area of shopping, eatery and night entertainment.Easy to get a cab or walk to nearby shopping mall at KLCC or access to monorail nearby.
Had a pleasant stay with minor weakness as stated above.The buffey breakfast had a good selection of food.
Overall will recommend to others as the hotel is reasonably priced.
|
| Great deal so a great stay |
Guest Rating: 8.3 |
douglas S.
|
 Canada
Solo Traveler
Date of Stay: 11 Nov 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Beautiful five star hotel. Great service, excellent swimming pool and gym. Mini-bar, snack and laundry prices were typically grossly overpriced. Also internet was almost $10 per hour. Usually I don't stay in 5-star hotels when holidaying but got an exceptional deal to stay here. Great location only a 15 minute walk to KLCC. Lovely, very comfortable room. A very nice stay. But why do these 5-star hotels overcharge so much for mini-bar, snacks, internet, laundry, etc. I mean $9 for a beer, $8 to launder one t-shirt, $3 for a Snickers bar and $10 per hour for internet is insane.
Travel tip : San Francisco Coffee is a 5 minute walk from the hotel. Great coffee, food and free hi-speed internet.
|
| Kuala Lumpur Hotel |
Guest Rating: 8 |
jason W.
|
 United Kingdom
Couple
Date of Stay: 11 Nov 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
All good. Great position. Easy for the MRT and LRT. Good Pool. Friendly and helpful staff. None that I can think of. The Rennaisance hotel is just perfect. A great hotel right next to KLCC the Petronas towers and the KL tower. Within easy walking distance of the MRT and LRT stations, which makes it easy to get to all of the tourist attractions, KL sentral and links to KLIA. A great hotel with great rooms, great pool and great service. All of the hotel staff are friedly and helpful, lots of reastaurants and shopping located close by. All in all a great place to stay while in Kuala Lumpur.
Sightseeing/Attractions Tip : If you have a day to spare in Kuala Lumpur and want to get out of the city, we would recommend going to the Kuala Ghanda Elephant reserve. It is about an hour and a half out of town. You can get there by bus and local taxi or organised tour. We found the best way was to negotiate a price with a taxi in Kuala Lumpur, get driven there, the taxi to wait and then come back. The hotel can help with this. If you want to make a whole day of it you can also visit Batu Caves as it is on the way.
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| Renaissance Kuala Lumpur - great for a stopover |
Guest Rating: 9.3 |
vikki R.
|
United Kingdom
Couple
Date of Stay: 10 Nov 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Clean, good quality room service food. Polite and efficient staff Not as expected from viewing the website but not a con We only had 7 hours in KL, arriving at 11pm, Staff were friendly and helpful and room service was fast and delicious.
Thankfully we had a wonderful view of the Petronas Towers from our room as that was the only sight we had time to see.
Hotel Feature Tip : Request a Petronas Towers view
|
| Livining the Renaissance |
Guest Rating: 7.3 |
stephen R.
|
United Kingdom
Business Traveler
Date of Stay: 09 Nov 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
4/10 |
| Food/Dining: |
|
6/10 |
|
The ambience, the staff and the location. The reception area and style of the hotel are all fitting to a five star hotel I have stayed at this hotel on several occasions over the past 8 years or so. The service and style remain in tack but the rooms are looking slightly worse for wear and could do woth a splash of paint and a general facelift All in all a good value hotel. 5 Star hotels don't come much cheaper and the Renaissance is always a pleasurable stay. A safe bet for the ecomomical 5 star traveler! Over the years the rooms have not been maintained as well as they could have been and the niceties are now lacking. Those nice toiletries and slippers are either missing or looking like something from a 3 star. Minibar prices remain 5 star though! Outside the room, the facilities remain good. If you want a nice gym/spa/pool and watching the wallet it's a good centraly located option. If you're looking for a more romantic stay and plan to stay in the room, maybe splash out on a better room or another hotel.
|
| Excellent Service |
Guest Rating: 7 |
hsu F.
|
 Taiwan
Solo Traveler
Date of Stay: 09 Nov 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
4/10 |
| Food/Dining: |
|
6/10 |
|
Good location, excellent service, good view rooms need to be rennovated very good consierge service, and service atfront desk. beautiful lobbies and public area. rooms need to be remodled. good location. housekeeping come to the room too early.
|
| first time in kuala lumpur |
Guest Rating: 8 |
johnny Q.
|
 Philippines
Couple
Date of Stay: 06 Nov 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
6/10 |
|
perfect location, great fitness center rooms are a bit old but well maintained and clean this is a huge hotel with over 900 rooms probably the biggest in kuala lumpur, the rooms have seen better days but it is clean and well maintained and best of all the fitness center can put some commercial gym to shame! The location is perfect for us, first timer to malaysia, across the street is the matic which house the malaysian tourist center, a nice malay restaurant and a chocolate boutique within the matic complex, and walking distance to the petronas towers and the suria kcc mall.
Travel tip : it is walking distance to the monorail and the hop-on hop off stop is just across the street
|
| Renaissance hotel |
Guest Rating: 7 |
abdulhafeez A.
|
Malaysia
Business Traveler
Date of Stay: 05 Nov 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Nice location that is walking distance from Monorail. It is at the city centre. Taxis were generally reluctant to pick up guests from the hotel during rush hour, because most roads would be jammed. The hotel concierge was rude in telling me to take the monorail, which was also jam-packed with people during rush hour. The location of renaissance hotel is quite convenient. It is close to the monorail. Unfortunately, the monorail in malaysia is small and would not be suitable for most travelers with large baggage. Furthermore, one has to cross the street to get to the station. The putra LRT is a little further, but again one has to cross the busy street intersection to get to it. Crossing the street in malaysia can be quite hazardous due to inconsiderate drivers. Renaissance is divided into 2 towers and it is not clear how they assign them. One tower is closer to the sidewalk than the other.
|
| Great Hotel |
Guest Rating: 9.7 |
debbie A.
|
Australia
Couple
Date of Stay: 03 Nov 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Great Location,
Comfortable beds
The cakes in the cafe are half price after 6.00pm
Hotel is in a great location, walking distance to twin towers and shopping centre, next to monorail.
Hotel staff are very friendly and helpful, The king size beds are very comfortable, Cakes in the cafes are half price after 6.00pm, great cakes.
Will stay their next time when in kuala Lumper.
Great Hotel.
Sightseeing/Attractions Tip : Free Internet (30min) across the road at the tourist info centre.
|
| Decent Hotel |
Guest Rating: 8 |
lei G.
|
 China
Business Traveler
Date of Stay: 02 Nov 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Had a nice experience staying at Renaissance Kuala Lumpur Hotel. Location is good, very convenient to access lots of places. Hotel facility is excellent including SPA, swimming pool, tennis court. However, I was surprised that the hotel charges for internet access. It should be free especially for biz people.
|
| Rennaisance Hotel KL |
Guest Rating: 7.7 |
wei K.
|
 Brunei Darussalam
Business Traveler
Date of Stay: 01 Nov 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
6/10 |
|
Good location,
freindly staff,
very good services.
internet not provided and charges too expensive,
rooms a bit old.
I stayed there for 5 days 4 nights and with the price I'm paying, maybe I could get a newer hotel. The services and staff are excellent though. Location is also very central. Just about 10 minutes walk to KLCC and its near hardrock KL . A 5 minutes walk will bring you to a street with all the pubs at the city center. Overall, advantages of the hotel is the location for sightseeing, shopping, very close to the pubs,you don't even need a taxi as the train station is just 2 mins away and the disadvantages is the rooms are abit old and the internet connection too expensive.
Sightseeing/Attractions Tip : 10 mins walk to KLCC.
|
| Exquisite hotel |
Guest Rating: 9.3 |
patrick P.
|
Australia
Business Traveler
Date of Stay: 01 Nov 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Very professional service, 5star rooms and nice food. I was very imoressed with the facilities and the room was very well presented. The club lounge was very comfortable but the email facilities was very slow. All the staff that I came in contact with was very helpful. The hotel is currently being renovated therefore we have to patient. Nevertheless the staff are coping well with accomadating guests.
Shopping Tip : Go to the Petaling Road markets. It was very cheap and was operating all day.
|
| unhappy stay |
Guest Rating: 4 |
fadi A.
|
Couple
Date of Stay: 01 Nov 2009 |
| Value for Money: |
|
4/10 |
| Location: |
|
6/10 |
| Staff Performance: |
|
4/10 |
|
| Hotel Condition/Cleanliness: |
|
4/10 |
| Room Comfort/Standard: |
|
2/10 |
| Food/Dining: |
|
4/10 |
|
you can get nice view to the twin tower from your room. very bad room,very bad room keys and elevators. actually this hotel was the worst even its five star hotel,first when i came in to the hotel to do check in i had to wait 20 mint because it was there very long que and only 2 staff working on reception desk, secondally when they gave me my room key i spent 15 mint traveling between elevator trying to use my key to get in to my room but no hope the key didn't work eventually i went back to reception to replace them but thing the new one wasn't work, inside the room you can hear the neighbor's movement,i saw cockrach in the bathroom.
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