Top HotelGuest Rating: 4.7
Andrew D.
United Kingdom
Couple
Date of Stay: 12 Oct 2008
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I stayed for 3 nights at the Ritz Carlton and this was the most pleasant hotel stay I have experienced. From the moment we arrived, the staff made us feel at home as they showed us to our room.
The concierge was most helpful from booking tickets to local events to emergency tailoring of trousers. Nothing seemed to be too much trouble.
The rooms were very clean and the beds were so very comfortable. The housekeeper came and cleaned the rooms twice per day too!
I would recommend this hotel to anyone staying in KL for a short break - its worth that bit extra.
Staff, ambiance, location.
None
- Sightseeing/Attractions Tip : The Royal Philharmonic Orchestra performance at the Twin Towers was a great night out.
Ritz Carlton Kuala Lumpur - BrilliantGuest Rating: 4.8
Sara W.
Australia
Other
Date of Stay: 24 Sep 2008
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On arrival at the Ritz Carlton with 3 other girlfriends we were disappointed to find our rooms were not next to each other. We expressed this to the reception staff and they immediately attended to it very apologetically and we were given larger rooms next to each other. The promised Butler comes to your room to finish off the checking in with juice and cold washers to help relax you. The service at this hotel is excellent. All of the staff talk to you even if they just happen to be at the lift with you and gave us so many tips on the places we were going from how to barter at China Town, to clothes to wear at Genting Highlands. They remember what drinks you each like the next day both at breakfast and in the lobby bar. We had the same barman in the lobby bar each day and he was so attentive to all of our requests even whilst he was so busy with many other patrons. The pianist played most of our requests beautifully. The rooms were well appointed with an IPOD docking station - great idea. There is an easy walk through the hotel to a shopping centre that has many very good restaurants in it, all different nationalities - beautifully designed and great to have so much choice without really having to step outside of the hotel. All in all, for 4 ladies who love to holiday together every year we found the Ritz Carlton Kualar Lumpur a fantastic hotel and one that is going to be hard to match on future holidays - I would recommend this hotel to anyone who wants to feel spoiled and special for their entire stay.
Service, Service, Service - second to none. Staff can not do enough for you.
The hairdryer in the room was very average. Considering everything else about the hotel this is very minor, but just didn't fit with the rest of the beautiful facilities and service.
- Hotel Feature Tip : Use the butler service more. We should have. They offered to pack our bags for us before we departed, but we had not even thought of this service we could have made much more use of the butler.
Excellent hotel and great locationGuest Rating: 5.0
Rohit R.
India
Couple
Date of Stay: 30 May 2008
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Just hop across to the Pavillion Mall through the Stargate Gallery.