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Recent customer comments

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Very good

based on 1182 reviews
  • Cleanliness 7.7
  • Facilities 5.9
  • Location 7.1
  • Room Comfort/Standard 7.6
  • Service 7.8
  • Value for money 7.4
  • Food/Dining 6.3

Angelina K.
March 08, 2016
Still waiting for improvements
Lake view, F&B outlets, 7-Eleven
During my previous stays in this hotel, I have made bookings for myself and my colleagues. There was once a colleague's room was not properly aired and there were water marks on the carpet and an odour. There was once I keep having phobia about the door which seemed unable to lock, yet located next to the stairs and each time I hear footsteps I get worried about my privacy being invaded. There are also times when the WiFi cannot be connected and had to re-establish the registration with a different code. Overall, I understand that this hotel is run by student staffers, so I am looking for improvements. The staffers do not read the "additional request" in the booking, which makes this function in Agoda's booking redundant. I think the lake is the only reason that I keep coming back to the hotel.

Angelina K.
March 08, 2016
Some rooms need improvement
Lake view, F&B outlets, 7-Eleven
The facilities are not standard, and double-rooms bathroom a little lack of privacy. Hotel design should not assume that the travelers are comfortable with the shower cubicle being made of glass despite the sand blast, because the glass cubicle is right next to the bed. I will never book a double room to share with a colleague again in this hotel, will prefer to book separate rooms instead.

Angelina K.
March 08, 2016
If not for the proximity...
Lake view, F&B outlets, 7-Eleven
This is my 2nd stay at the hotel. The staff are young and may not remember a guest after an hour. And they do not read the additional request sections of the bookings.

Noraida S.
March 07, 2016
value for money

Set S.
United States
March 03, 2016
Excellent customer service.

March 02, 2016
Small room with all required facilities
Suitable for the business trip or short trip people.

Kan K.
February 29, 2016
Expensive and poor room condition.
The air conditioned did not function properly even after being check by the staff. Floor carpets were nasty and cracks on walls. It was really a disappointment.

dunk K.
February 28, 2016

Kok N.
February 27, 2016
Good location

February 22, 2016