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Excellent 8.9
Based on 3324 reviews

Recent customer comments

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based on 3324 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

5.7 maria A.
October 01, 2015
No porter
Location near kl tower and petronas
When we got in the hotel no porter to get our luggage which is very very disappointing because airport was far and we arrive late...and also no bacon!!! Not a lot of food to choose from the room service which is another disappointing one because some shangrila hotels have good room Service food.

10 Reem Q.
October 01, 2015
One of my best experience
Great room, good customer service and great breakfast
It was very good. I highly recommend Couples who want to stay in KL for shopping and roaming around the city.

9.3 susan M.
September 29, 2015
Comfort, food and friendly staff
Comfort, food and friendly staff
Very good, the staff are very friendly and helpful. Also the food have many choices!

6.3 LAI L.
September 25, 2015
good stay
comfotable, friendly staff and clean

7.7 Athol N.
South Africa
September 25, 2015
good for business
food,location and staff
very good and great staff. I did encounter a problem with the food I ate.I got a sever stomach bug and the manager had to take me to hospital. They sorted it out.

9.7 Chi C.
September 23, 2015
Very pleasant stay!
Food, room decoration, nice and helpful staff
I'd rate this hotel as one of my favourite experiences for many trips that I've been. Excellent food and drinks, very nice and helpful staff. The room is clean and tidy. Worth!

9.7 Lawrence W.
September 22, 2015
Absolutly wonderful experience
Location, Staff, Comfort

9 Tania J.
September 20, 2015
Excellent Service, food and spacious rooms!
Excellent food, service, location.
Absolutely perfect, will be back soon!

September 20, 2015
Shangrila kl
Staff, cleanliness, location

10 Kwang C.
September 17, 2015
The Best in Kuala Lumpur
-The Staffs