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Excellent 8.9
Based on 3339 reviews

Recent customer comments

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Excellent



based on 3339 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

said A.
Oman
April 13, 2015
Not as normal this time it was not good experience
The lobby , and swimming pool , and spa
I was very disappointed from the time I reached in the reception the welcoming from a guy was very rood , and I asked him y you not talking politely to a customer he reply this is my way I talk , I was shocked realy for that reply , any how my experience with this hotel was not as I knew it before overall , the only 2 thing I will appreciated was the spa , the lady in the reception I think her name is Anisa was so good charming welcomed me well and discripe me all. Type of massage they have , and the time she gave to come back was accurate , also the lady did massage for me her name not sure maybe male if I'm not mistaking was very good and she have good knowledge and expirince in her work and she was very polite and very good In massage .

WEI L.
Taiwan
April 10, 2015
Awesome trip in kuala lumpor
the amazing experience. The room is neat, clean. everyday refill of mineral water is satisfied. they even cleaned the room twice a day. the breakfeast buffett is spetecular. i'd like to visit it.

BUVANESWARI S.
Singapore
April 09, 2015
Great hotel!
In room dining, excellent customer service and spacious rooms
I had stayed in the Premier King Room in Shangri-la Kuala Lumpur for 2 nights and I had absolutely loved it. The customer service was excellent and the in room dining was pretty fantastic. The room was rather spacious too. The location of it makes it ideal to explore KL as well. Enjoyed my stay thoroughly and will gladly return to stay here in future!

Anil P.
United Kingdom
April 08, 2015
a very good hotel
staff location and facities
A hotel with excellent location on Mumbai JUHU beach . The room was modern, had very good facilities and the staff were friendly and accommodating. . The location of hotel is on main road with good access airport and Mumbai shopping area Choice of bars and restaurants within the hotel is excellent and staff made the difference service with a smile. Choice of bars and restaurants within the hotel is excellent and staff made the difference service with a smile. Enjoyed the stay and will definitely return

Anil P.
United Kingdom
April 08, 2015
a very good hotel
staff, laoctaion and recreation facilties
Definitely an excellent 5 star hotel. A hotel with excellent location. The room was modern, had Excellent facilities and the staff were friendly and accommodating. Choice of bars and restaurants within the hotel is excellent and staff made the difference service with a smile. Pool area was excellent. Choice of restaurants within the hotel is good and staff made the difference service with a smile. Enjoyed the stay and will definitely return

Anil P.
United Kingdom
April 08, 2015
a very good hotel
location , staff and faclities
Definitely an excellent 5 star hotel. A hotel with excellent location. The room was modern, had Excellent facilities and the staff were friendly and accommodating. Choice of bars and restaurants within the hotel is excellent and staff made the difference service with a smile. Pool area was excellent Choice of restaurants within the hotel is good and staff made the difference service with a smile. Enjoyed the stay and will definitely return

Sarah G.
United States
April 08, 2015
Standard hotel in good location
location, bed, view
This hotel is fine but not amazing. If you are looking for a standard room in a good location, it's a good choice, but it's pretty outdated in terms of decor.

meng G.
Malaysia
April 06, 2015
Unfortunately,I like the hotel breakfast most
food,service,
I like it...n the hotel did provide shuttle bus to Bukit bintang n Klcc there...is quite convinient...

Anne-Marie G.
Netherlands
April 06, 2015
Top service
staff, good rooms, high speed wifi in rooms
I stayed here for only 1 night last month and this hotel is still one of my favorites in Kuala Lumpur. It is in a convenient location at walking distance from both Bukit Bintang are and KLCC. The hotel is a bit dated but all is clean and the service is outstanding in every field. The room is spacious and all you need is there and there is wifi with high speed in the rooms. The lobby bar is a nice place for a drink and the gym is very spacious and well equipped. I ordered lunch in my room which was good quality food and delivered within the time mentioned upon ordering the food. They offered a late check out which is a great thing so I could use the room till 2pm without any further costs. I forgot my sports bra and when I mailed them a few days later I got an instant reply that it was found and how they should get it back to me. This kind of service is top notch and will make me return and return to this hotel.

azam M.
Pakistan
April 05, 2015
Good value for money
Break fast , house keeping staf, some time staff at reception not well trained slow in there job
Very good , pleasant enjoyed and will like to come back