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Excellent 8.9
Based on 3344 reviews

Verified traveler reviews

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based on 3344 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.9
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Matthias K.
March 31, 2015
Good but not fantastic city hotel
Location + reasonable price
We stayed for the Formula 1 weekend and chose a location close to KLCC to be near the shuttle buses. Previous year I stayed at the Majestic in Sentral, which I personally like better, though the location is a bit off from the actual city center. Due to construction work in between it was impossible to walk from Sentral to the Majestic. As I often felt ripped off by the taxis, I tried the Shangri-la this year hoping I could get around walking only (which is possible). So I like the Shangri-la for the location. The lobby is nice, and the rooms are good with everything fully working (TV, loudspeaker in the bathroom, USB-charge connectors on the desk, etc. etc.). The aircon is really loud though, there was a constant noise from the air stream which was annoying, even at the lowest selected speed. The interior is also somewhat "old", though it's more of an impression than really worn out. Check-in at 2:00 AM in the morning and check-out at 4:00 AM in the morning was very quick and professional. On the up-side is the nice and roomy shower and very fast internet that actually worked in the room without any issues. Didn't eat or have breakfast there, so can't comment on the F&B. And the location. It's walking distance to various bars on Jalan P Ramlee and the Petronas Towers. Bukit Bintang with Jalan Alor (various restaurants there) is reachable in 10 mins walking. All in all it was a good and nice hotel, but not fantastic in my view.

Johnston S.
March 29, 2015
Environment is good and city heart of KL
sleep eat play

Hong Kong
March 26, 2015
Nice hotel , staff is nice
staff is nice, hotel is nice

Angela K.
March 26, 2015
favorite hotel in KL
service, staffs, nice room

Abdul K.
March 24, 2015
Shangri-La review
Friendly with exellent customer service. Nice and cozy room. Great food.
With a very understanding, friendly touch and excellent customer service by Zie, shall return to stay at the hotel. Keep it up.

Diong H.
March 18, 2015
conveniently located
staff friendliness, clean and tidy room, conveniently located
stay was pleasant, until on the last day, we had peking duck at your chinese restaurant, could have given more thought and recommendation since it is shared by 2 persons only, that sort of spoil it

Michael W.
March 17, 2015
Great Mix
Apart from the business aspect of excellent conference facilities, great food it is also in an excellent location to walk to KLCC
A nice hotel in a good location that benefits both the business and casual traveller.

Philipp C.
March 16, 2015
Wonderful experience
Very welcoming and helpful staff. Good location. Great pool
It was our first time in Malaysia. The Shangri-la was a perfect entrance point for our journey. The room was perfect. Exactly what we expected. The hotel staff were extremely helpful and kind. They made us feel very welcomed. The hotel pool is a great feature. With its spacious sunbed area and the food/drink service, it served as a welcome oasis of tranquility and respite from the harsh sun rays.

Carlos L.
March 15, 2015
Nice location but rooms a bit old
location, staff
Was a ice stay, rooms a bit old and breakfast need improvements, expecting more for a 5 star hotel.

Jae S.
United States
March 12, 2015
Consistently Excellent
Service, cleanliness and location
Always excellent!