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Excellent 8.9
Based on 3322 reviews

Recent customer comments

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Excellent



based on 3322 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Staff Performance 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

9 Muljanto M.
Indonesia
March 02, 2015
Perfect location and clean
Room cleanliness, Location and Staff
very good

9 Vishaal B.
Singapore
February 28, 2015
Good pleasant hotel
good and excellent facilities

9.3 Barbara D.
Canada
February 26, 2015
Not quite 5 Star
The best thing was the bedding! Dreamy! The gym is great, the lobby lovely.
The only criticisms would be the concierge and the cleaning of the bathroom. The concierge was not as knowledgable as I would have expected. We were sent to a mediocre Indian restaurant our first night which he insisted was the best in the city. As this was our first time in KL we were really hoping for guidance from the concierge but he (they) seemed befuddled by our queries. When we asked about a nice restaurant for breakfast he suggested a fast food coffee shop.

9 Aidi H.
China
February 25, 2015
Good Value for Money around KLCC
Location, Restaurant, Staff

8.7 Kiki Y.
Hong Kong
February 23, 2015
Enjoyable Stay
Spacious Room, Room with Great Amenities, Courteous Staffs
The stay was great. First greeted and welcomed by hotel staffs, they were friendly and helpful. The room was spacious with an open view and equipped with many amenities, enough towels and user-friendly design. We made use of the pool, it was smaller than expected and the water smells a little, maybe more frequent cleaning required. Ordered food from the pool side bar, the staffs remembered where we are sunbathing at and brought the food promptly; the burger tasted bland and the meat was not good, whereas the club sandwich was ok. We also had spa treatments, the scrub and massage was really nice and relaxing, the problems were that the couple room is too far away from the female bathroom for shower and the room temperature was too low as I need to be naked. Luckily enough, the masseur covered me with extra towels. Gym was big and equipped with many different types of equipments. We are pleased with our stay.

9.7 Paola C.
Italy
February 23, 2015
Amazing service!
Always spotless service, good location and food. Staff is attentive and caring.
Short but sweet! I highly recommend it for business and pleasure. Great location for sight seeing!

6.7 Pearl S.
Malaysia
February 20, 2015
Worth it if u can afford the club rooms
Club room provided afternoon tea, cocktails n breakfAst. Worth it to stay there although the range of food in the club lounge was rather limited. Charming n serene little garden on the ground floor.
Well run. Friendly staff, fairly efficient. Buffet breakfast at Lemon Garden one of the best. Limited range of food items in club lounge

7.3 yeow C.
Malaysia
February 19, 2015
very comfortable..
staff is quite polite, room is very clean, and comfortable
excellent

9.7 Mia L.
Canada
February 18, 2015
Calm in a Chaotic City
Staff were wonderful, room was blissfully quiet & comfortable. Breakfast was wonderful, as were club level treats in the early evening.
Very enjoyable in all facets. A lovely comfort to return to, after a day out sightseeing.

10 Nam L.
Malaysia
February 18, 2015
Best hotel in town
Location, service, cleanliness
I am quite satisfy with my stay, I will be back the next trip