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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Hotel Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

9.0

based on
1871 reviews

Value for Money
8.6
Location
8.8
Staff Performance
9.2
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.7
All reviews (1871)
Gerald W. Families with young children Singapore, December 21, 2012
Great hospitality with a very warm smile

Tip top facility maintenance and service execution
9.7
I am already impressed by the warm welcome and excellent service from the start. It certainly made me very forward looking the stay in Shangri-La. the check in process was prompt. Room tip-top maintained. My kids and I enjoyed at the pool, while my wife enjoyed the facility at the jacuzzi. The hotel is well connected to the established shopping malls like KLCC and Pavilion.
David B. Business travelers United Kingdom, December 18, 2012
One of the nicest hotels anywhere!

Fantastic staff, beautiful rooms, perfectly maintained
9
It's hard to find any criticism of this hotel. From the moment you arrive till your last second everything is perfect!
Jenjira K. Couples Thailand, December 18, 2012
Nice and beautiful decorated hotel

Clean room with wonderful services
9
Staffs are very nice to make the room clean and always keep the room neatly.
Sightseeing/Attractions Tip: Close to monoreal and shopping centre. we can go out to any where easily.
Manivannan P. Couples Singapore, December 17, 2012
Friendly staff and service with a smile

Clean room
9.7
Stayed at the hotel for 2 nights. Check in and out was a breeze. Staff were friendly and rendered help whenever we needed it. Booked taxi service to airport and staff reminded the driver a couple of times to switch on the meter and charge accordingly. Buffet breakfast was indeed a spread. One of the best that I had ever had. Great service!!
David H. Couples United Kingdom, December 16, 2012
Excellent hotel in a good location.

Location
7.3
This is a good hotel in a good location for all the sights in KL. For best view ask for a room that faces out onto the petronas towers.
Sightseeing/Attractions Tip: To get around go by foot or by the monorail it is the best and cheapest way to the see the sights
Lei L. Solo travelers Singapore, December 16, 2012
Nice hotel

Very clean and the bed is comfortable
9.3
It was a very good stay at the Shangri-la. The staff are super friendly at the reception or room service. The room are spacious and clean. The bed is very comfortable.
Shasirekha S. Couples Singapore, December 16, 2012
Superb Hotel and Service!

Service, Cleaniness and the Spa
9
This was Heaven! The service was superb and its def a five star service. I wld definitely stay in this hotel if they offer a good deal. The spa jacuzzi is free and simply awesome. No bad experience at all. But the frequency for shuttle service should be increased.
Gunawan A. Couples Indonesia, December 16, 2012
nice hotel and location

nice location and nice hotel
10
nice location at the prime location in kuala lumpur. the hotel is very nice and classy also the service is fantastic. Close to shopping district and at the heart of prime district of kuala lumpur. where you can enjoy very nice international and local cuisines.also very nice night life entertainments.
Ik K. Couples South Korea, December 15, 2012
Famous hotel chain but a normal facility

Nice restaurants
4.7
The location is center of KL, so you must avoid a rush hour geting to the hotel, othewise it takes two hours maybe over from KL airport. The hotel staffs don't care much guests I guess they are big, so no need to pay attention when anyway theier business good. Generally saying the hotel is a normal to many other hotels, nothing special, a room, a pool and a gym. Only I can admit thier restaurants and bars in a level of thier famous hotel chain name, shangri-la.
Stephen F. Solo travelers United Kingdom, December 15, 2012
convenient and comfortable

location, standard, attentiveness of staff
9
The shang lived up to expectations, comfy bed, great service and overal convenience. Exactly what i was after.
Travel tip: Dont forget the free parking

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